HANLER P. NIEVES

Mississauga, ON * Cell: 647-***-**** * asplej@r.postjobfree.com

*http://ca.linkedin.com/in/hanler

HOSPITALITY PROFESSIONAL

A proven hospitality professional with over 10 years of experience in the hospitality industry. Exceptional customer service, interpersonal and organization skills with experience in several hotel, banquet facility and resort functions. Always friendly, serving others and informed, deliver guest service programs, effectively manage guest concerns, provide information and services in a prompt and professional manner. Some experience managing hotel and resort operations including hotel events, entertainment, sports, spa, kids club/daycare program, pool, therapeutic modalities of recreation and guest services. Proficient in English and Spanish; and beginner French and Italian.

CAREER HISTORY

Event Coordinator (part-time) Ontario Racquet Club Banquet Facility 2010 -present

Courteously and efficiently set up tables, serve beverages and food to guests

Introduced various elegant table napkin styles to ORC banquet staff

Read and execute event order specifications including audio equipment set up and decorations

Maintain cleanliness and good condition of work areas and equipment

Train new servers and bartend as required

Event Manager Fiesta Events 2009 - 2012

Leader in the consultation, development and delivery of a variety of events. Responsible for consulting with customers to develop and deliver all event plans on-time and within budget. Responsible for supporting business marketing and sales, sourcing music and videos for company’s DJ and Video song collection, sourcing and reviewing contractors such as catering companies, venues and entertainers.

Consult with clients to determine requirements; and conduct event progress and close out meetings

Successfully develop and deliver an outdoor client appreciation events for 75+ people. Acted as MC for events. Managed invitation process. Contract and manage servers, bartender, musicians, photographer, newspaper media and caterer. Set up all computer, music and lighting equipment, tables, chairs and tents. Designed decorations generating positive customer feedback

Perfectly plan and execute wedding and anniversary ceremonies and receptions for 50+ guests in the greater Toronto area and destination weddings or special events

Manage school dance parties and graduations for up to 500 students. Source music based on client’s special music requests, design and decorate event venue and DJ table. Successfully manage events on-time and on-budget with very positive teacher and administration feedback

Quickly organize and execute family reunions and holiday gatherings including catering, beverages and servers, source and set up of all music and video equipment, lighting, tables, chairs, linens; purchase and design decorations, and develop and manage within budget

Led planning and delivery of many child and adult birthday parties including food, beverages, decorations, entertainment and photography

Organize, plan and deliver many social events including dance parties and networking events

Proficient in Microsoft Office (Word, Excel, Power Point, Outlook), Internet and Mac Programs

Responsible for company website, executing marketing plans including development of marketing materials, supporting sales calls and building relationships with customers

Event Manager Blau Hotel & Resort 2006 - 2008

Develop, schedule and administer daily sport and activity programs

Plan, source and manage all contract entertainers for hotel’s live and DJ music requirements and regular nightly live entertainment shows for up to 1000 people

Responsible for planning and management of events for up to 700 guests such as La Maison’s International Fashion Show, International Neurosurgery Conference and Dental Conference

Oversaw hotel’s spa, fitness centre, kids club and water sports

Coordinated all guest events such as weddings, birthdays, anniversaries and other special events

Responsible for a team of 20+ employees and over 70 contract employees

Initiate and implement special projects such as The Radio Show and Poolside enhancements

Plan and manage annual budgets, consistently reducing departmental operating costs

Responsible for conducting inventories and purchasing of supplies, products and equipment

Event Coordinator (Supervisor) Club Amigo Hotel & Resort 2004 - 2006

Supervise and train staff to execute daily sport and activity programs and nightly live entertainment shows for up to 1300 people

Manage all special events such as weddings, birthdays, group tour excursions

Responsible for the purchasing and inventory of the entertainment department

Supervise and train staff to support 2 kids clubs, 4 pools, 2 theaters, a night club and fitness centre

Supervise team of over 30 employees and over 40 live musicians, DJs and entertainers

Assist in the planning and management of department’s annual budget

Event Coordinator Melia Hotel & Resort 2002 - 2004

Support the delivery of sport and activity programs

Master of Ceremonies for nightly entertainment shows, speaking up to 5 languages

Support the execution of events including event set up and shut down

EDUCATION AND PROFESSIONAL DEVELOPMENT

Project Management Course Sheridan College 2010

Hotel & Tourism Diploma A. Delgado College 2003

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