Corporate Training, Customer Service, Management, Sales
Resume:
Brandon Travis Howard
Elgin, SC 29045
***************@*****.***
Profile
Highly adaptable and hard-working professional with more than 12 years of experience in corporate training, customer service, and sales.
Education
Bachelor’s Degree, Public Relations - Shorter College, Rome, GA
Professional Skills
• Public speaking, presentation, and course development abilities with excellent written and verbal communication skills
• Very well organized and able to prioritize
• Capable of mastering new computer software quickly
• Highly proficient with Microsoft Office Suite Software including PowerPoint
Employment History
Learning Specialist
January 2003 – October 2008
RBC Bank – Southeast US
• Expertly delivered employee educational training in the areas of financial statement analysis, commercial banking, retail banking, small business banking, real estate lending, financial sales, customer service, and computer operating systems
• Responsible for a $1 million one-time cost savings by personally learning new software in less than one month to prepare computer-based training modules in-house rather than through the traditional outside vendor
• Developed and implemented new computer based training as well as adaptations of existing courses, saving the company an estimated $10,000 per year
• After participating in needs analyses, authored learner guides, PowerPoint presentations, and leader materials for training courses and conducted train-the trainer courses for facilitators
• Maintained the integrity and accuracy of the Business Banking curricula company-wide
Personal Banker
November 2001 – January 2003
RBC Bank – Winston-Salem, NC
• Proactively solicited retail and business clients and prospects for the sale of bank products and services with both inside and outside sales approaches
• Conducted Needs Analyses to assess clients’ present financial situation and plan for future goals
• Made qualified referrals to internal and external business partners to expand the client relationship
Branch Sales Manager/Senior Account Executive
July 1998 – July 2001
Beneficial Finance – Hickory, NC
• Successfully led a sales team through coaching and joint calls to exceed goals and quotas
• Planned, implemented, and managed sales contests for the branch and the region to generate higher results
• Thoroughly reviewed all audits and reports to ensure compliance with regulations
• Solicited and closed new business through the sales process with both inside and outside sales approaches
• Provided excellent client service after the sale
Personal Banker
December 1996 – June 1998
First Market Bank – Rome, GA
• Exceeded sales goals of traditional retail bank products
• Recruited and trained sales associates
• Managed cash vault and conducted audits to ensure accuracy
• Created and conducted sales campaigns within the branch
References
Professional and personal references furnished upon request
Contact this candidate