Outgoing

**** *. **** **. 773-***-****

Angela Brooks

Objective:To obtain a position that offers growth where my skills can be best utilized.

Experience

**/**-******* *** ******** Chicago, IL

Short Sales Negotiator

Interview clients.

Prepare short sale package for Lenders.

The contact person for Lenders to discuss the file.

Schedule appointments for Appraisers.

Order titles on property.

Order payoff statements from Lenders and Attorney’s office.

Negotiate short sale offer.

Receive approval or denial letters from Lenders.

03/02-06/04 Total Staffing(Temporary Agency) Chicago, IL

Scheduling Clerk (Chicago Job Corp.)

Prepare class schedules for enrolling students.

Prepare adjustments to student’s class schedules.

Print report of class and dormitory attendance daily.

Print report of terminated and enrolling students weekly.

Print teacher’s class roster for the following week.

01/00-01/02 AT&T Broadband Schaumburg, IL

Customer Service Representative (Inbound Call Center)

Provide excellent customer service.

Sell telephone service, set up new accounts.

Answer customer inquiries on customer accounts

Assist repair technicians with troubleshooting.

05/92-07/00 Bank One Chicago, IL

ATM Clerk (Data Entry)

Encode and balance checks.

Place holds on accounts with fraudulent activity.

Process ATM deposits.

Education

Northeastern IL University Chicago, IL

Hyde Park Academy

Skills:Microsoft Word and Excel, 10-key, sales, customer service, cash handling, data entry, and clerical experience.

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