Human Resources Manager

Jay Lopes

Tel: 1-289-***-****

HRPA Member ****09 – Toronto Chapter

Objective

To find a position in the Human Resources Dept where I have worked for more than 7 years in several positions and have acquired broad experience and knowledge in Recruitment, Payroll, Benefits, Safety, WSIB, File Management and training of new employees to do their jobs at their best capacity with minor errors. The average size of employees at each location was of 180 per location.

My HR skills and my on the floor experience are great assets that will help me to run a dept/company smoothly for I have experience in both side of the business: administration and execution on the floor.

Highlights

Human Resources Administrator / Payroll & Benefits Specialist with over 7 years of experience working in the HR related functions. My management skills helped the stores where I worked to reduce turnover, accident, promoted training & development of team members, PBS which helped the store morale and became profitable stores in the Boston and South Florida Regions.

Office Administrator with over 6 years of experience working in the IT Dept, Kitchen Commissary, Sales of Plywood. My job managing the office at Plywood Express in Florida helped the company to grow dramatically in sales from $200K sales monthly to over $500K monthly after 1 year in the job.

Assistant Manager with broad experience in buying, budgeting, displays of merchandising and management of a diverse crew. Responsible for reducing 50% of spoilage & excess inventory ($50k monthly to $20K monthly), bringing dept to break sales records of over 20% per month against the last year and becoming an All Star Dept in the Mid West Region of US/Canada ( we have 33 stores and we were number 1 in sales, reduced spoilage and profit dollars).

Vast experience in the Retail, Wholesale, Office environments with a proven record of success.

Broad experience in dealing with a diverse work force through knowledge obtained while working in Brazil, Portugal, USA and Canada.

Computer Skills

Experienced in trouble-shooting networks, hardware, software, installing company email, management of IBM AS400 (DOS based platform), creating, maintaining databases for management, able to create reports, trained on Quick books, People Soft, Kronos, Microsoft Applications (excel, word, ppt, outlook) and email.

Professional Experience

Assistant Manager 2009-present

Whole Foods Markets – Oakville, Ontario, Canada

Responsible for department operations, purchases and inventory of perishable products

Responsible for scheduling, managing financial documents, processing payroll weekly for Team Members

Responsible training new hires, educating them about their jobs, company policies, benefits, safety and sales

Worked closely with TL and Store Leadership to improve dept’s profitability in the last 3 years by increasing sales, reducing spoilage, bringing inventory to a low level without compromising sales and growth

Associate TL of an All Star Team Leader

Human Resources / Office Administrator 2006 - 2009

Plywood Express – Pompano Beach – FL - USA

Responsible for Customer Service Dept., sales of plywood, veneer, UV Finish and Wood products.

Customer Service support by answering phones, helping customers, organizing wood projects for customers.

Helped company to implement a system of creating a schedule for deliveries which contributed to minimize complaints, low sales and increased our profits through more customers buying from us.

Able to accommodate customers needs by allowing them samples of products and access to our warehouse in order to choose products.

Managed warehouse deliveries of materials (logistics).

Managed and coordinate drivers, warehouse employees.

Helped increase sales thru implementation of customer service in Portuguese and Spanish speakers.

Helped Accountant with Payroll and Human Resources related issues.

Human Resources Administrator (Payroll & Benefits Specialist) 1999-2006

Whole Foods Markets – Boston, Massachusetts, USA & Boca Raton, Florida - USA

Hired, trained, attended job fairs, conducted orientations, executed payroll, conducted open enrollment, benefits trainings, orientation, intermediated in conflicts by counseling and promoting resolution between Team Members and Team Leaders, filed and managed worker’s compensation claims, conducted exit interviews, prepared, appealed and attended successfully unemployment hearings.

Worked closely with Management to help them to implement and follow through with the company’s policies & procedures.

Mentored & taught leadership; helped them to complete employee’s job performances, understand and comply with labour laws, OSHA, ADA, Worker’s Compensation, unemployment, company policies.

Educated employees about their jobs, company policies, benefits through new-hire orientation, weekly trainings and company seminars.

Mentored, taught and translated classes, documents and seminars in three languages to better help the non-English speaking employees to excel at their jobs.

Mentored and educated employees to manage and solve their benefits and insurance related issues.

Assisted Regional Human Resources Team with the implementation and execution of new benefit plans by traveling to various states and conducting educational sessions in Spanish, English and Portuguese.

Organized and maintain files and HR documents properly.

Responsible for covering other members of the Human Resources Dept while they were on Leave of Absence.

Supported Team Leader’s jobs by offering help with administrative work.

Managed bills, invoices, processed checks for payment of vendors.

Acted as an accountant in the absence of one.

Occasionally acted as the Store Manager.

Education

Master Degree Certificate in Human Resources Management Graduation Expected in December 2011

Framingham State University, Framingham, Massachusetts, USA

Bachelor’s Degree Business Management 2003

Lesley University, Cambridge, Massachusetts, USA

GPA 3.56

Associates Degree Business Science 1999

Bay State College, Boston, Massachusetts, USA

Degree received with Honours

Volunteer Experience

ESL Teacher, Translator, Interpreter, Grant Writer

Portuguese Baptist Church, Cambridge, MA & Pompano, Florida

First Brazilian Baptist Church, Pompano Beach, Florida

Church of Promise, Toronto, ON

East Boston Ecumenical Center, Boston, Massachusetts

Brazilian Worker’s Center, Boston, Massachusetts

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