Customer Service High School

Education

Willow Street Vocational Technical Institute

Certificate of Word Processing, 1990-1992

J.P. McCaskey High School

Diploma, 1992

Skills

Trained in Word Processing

Familiar with many computer applications and software

knowledge of office machines

know basic spanish

Microsoft office

some excel

Hobbies

Reading

have my own online shop and deal with customers daily

fix peoples computer and clean them from viruses etc.

make my own product for my shop

Experience

2010-2011

El Soberano Auto

Lebanon, PA. 717-***-****

Customer Service Represetative

●Answered calls

●Scheduled appointments

●processed receipts and type of work that was done on vehicle

●logged receipts into a log book.

●Advertised with flyers

●Made calls to order parts

2002-2008

QVC, 1000 Stoney Battery Rd, Lancaster P.A.

Equipment Operator

● With an Electric handjack, I transported skids of product from one department to another department in a timely

manner

● Lift skids to different levels of floors for production.

2001-2002

Dart Container, Horseshoe Road

Amplas

● Operated an Amplas machine which created bags that bagged Dart styrofoam cups.

● Needed to keep machine operated and running on a timer of 8 hours.

● maintain cleanliness and proper working of machine

1998-2001

Olsten Staffing, 1887 Lititz Pike, Jay Group

● Worked on AS400 software and answered calls for the Reebok regarding the contours of the sneaker.

● Processed membership

● Placed orders

● Data Entry

REFERENCES AVAILABLE UPON REQUEST

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