Customer Service Representative

Keyonna Jones

**** ***** ***** ******

Columbus, Ohio 43232

614-***-****

*****.*******@*****.***

Qualifications: A detail oriented, self-starter, who is honest, flexible and knows the true definition of teamwork.

• Customer Service Skills

• Hard Worker

• Dependable

Employment: Private Duty Columbus, Ohio

Home Health Aide 09/2007 to 10/2009

• Purchased and prepared meals for children and family

• Assisted clients with bathing, dressing, grooming

• Escorted children to/from school

• Cleaned and sanitized home

Residential Finance Corporation Columbus, Ohio

Customer Service Representative 05/2007 to 08/2007

• Performed cold calling to potential loan prospects using automatic dialers

• Prescreened prospects for loans

• Scheduled clients for interviews

• Maintained records of contacts

White Castle Blacklick,Ohio

Trainee 10/2006 to 03/2007

• Greeted customers and explained the menu items

• Took orders and operated cash register

• Used knowledge of safe food handling

• Cooked in quantity, cleaned and sanitized work stations

Education: Everest Institute Gahanna, Ohio

Medical Insurance Billing and Coding

Certificate received.

Job Corporation Cleveland, Ohio

Building and Apartment Maintenance

Certificate received.

References: Available upon request

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