Customer Service Manager

AAi, LLC - Managing Director **/**** – Present

An agent for Landstar Global Logistics. Providing int’l and domestic transportation services.

OceanAir Forwarding, Inc. - VP Operations/Regional Manager 7/2005 – 6/2010

Manage operations to provide international and domestic transportation service. Perform procurement and freight booking and coordinate with local and international suppliers and agents to expedite order processing and delivery to designated port of entries.

Obtained and qualified the company for its Ocean Freight Forwarding/OTI & NVOCC License

Responsible for all functions as the senior officer of the company in the United States including operations relating to all areas of international/domestics freight forwarding (import & export), Customs clearance, SED, B/L, Insurance, monitor the quality of customer service performance, the RFQ and profit level.

Responsible for the monitoring and expediting of contract transport and Logistics suppliers to obtain timely delivery or required transport and export/import documentation, project equipment, materials, and other deliverables to support project requirements

Conduct site and port visits as necessary to ensure proper coordination for project shipments

Manage existing customer base and responsible for new business development

Maintain strong worldwide agents’ relationship and cooperation

Plan, coordinate, and evaluate logistics activities to provide essential material and equipment support.

Ensure cost-effective operations, maximizing profit per shipment through the consolidation of freight.

Determine shipping methods, prepare associated reports, and supervise heavy-lift loading operations.

Work closely with client accounts receivables representative to verify cargo receipt according to contract.

Monitor A/P, A/R, P/L and its operating budget

Train and mentor subordinates in operations procedures and monitor work to ensure customer service.

Negotiate and manage the company’s Steamship Line Contracts

Landstar Express America - International Coordinator 01/2007 – 12/2007

Responded to all RFQ from agents and prepare rate quotations

Schedule and coordinate international freight movements

Process export B/L, SED, Letter of Credit and Marine Insurance

Develop, nurture, and maintain high quality relationships with internal and external customers, freight forwarders, and other service providers.

Global Trading Resources, Inc., - Ocean Export Manager 12/1997 – 01/2002

Managed and serviced existing accounts relating to export/import and domestic freight needs

Responding to RFQ, prepare rates

Negotiate rates

Coordinate transportation with domestic trucking and ocean carriers

Process shipping documents: Commercial Invoice, P/L, Certificate of Origin, legalization, B/L, SED, Marine Insurance, Letter of Credit and Invoicing

Develop, nurture and maintain close relationship with trucking companies, ocean carriers, NVOCCs and overseas agents/partners

Ronald D. Stribling Co., - Export Agent 03/1997 - 12/1997 (dissolved)

Marketing freight services

Process RFQ, export documentations and billing

Coordinate domestic trucking and ocean/air shipment

Coordinated shipping and receiving and performed storage and issue of materials and equipment.

Carpet Design – Principal 01/1994 – 03/1997 (dissolved)

Principal - Designed and created customs made area rugs and tapestries

Nissho Iwai American Corp. – Import Coordinator/Team Leader 08/1992 - 04/1994

Process import documents, Bill of lading and letter of credits, carriers’ contract amendments

Audit miscellaneous invoices

A.I. International – Export Agent 03/1991 – 07/1992

Manage export operations

Process RFQ from foreign buyers

Research vendors, negotiated costs of goods and transportation

Prepared bids/quotes, negotiated payment terms with vendors and buyers, issue purchase orders

Coordinate transporters and freight forwarder activities, along with pricing and budget considerations of transport and logistics costs.

Process international shipping documents: B/L. L/C, SGS inspections

Audit freight invoices

Dynasty International – ExIm Manager 12/1988 – 11/1990

Provide outsourcing alternatives to prospective retailers/wholesalers

Research and communicate with international manufacturers/vendors

Negotiated costs, delivery and payment terms

Seek and secure financing options

Purchasing and coordinate transportation activities with suppliers, expeditors and buyers.

Monitor A/R

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