Super Star

Gloria Short

**** ***** *****  Dallas, TX  972-***-****

214-***-****  *******@***.***

Targeting Entry-Level Marketing Position

 I am seeking a challenging position that will enable me to utilize my extraordinary skills in Customer Service, and be productive in a team environment. I plan to contribute to the growth and advancement of the organization on a long term basis.

 Microsoft Office, Word, Excel, Power Point, Sales, Retail, Cash handling, inventory, E-site, Housing Regulations, OnQ, Fosse, MSI, OPERA, Fidelio, 10 or more phone line, familiarity with running credit reports, typing 40 wpm.

 Multi-tasked, detail oriented, people person, effective communicator, polished, organized, fair and goal oriented and possesses the ability to balance priorities and deadlines

EDUCATION

Texas Woman`s University

BBA Marketing

December 2008

MBA Business Management August 2009- present

EXPERIENCE

Front Desk Supervisor,

Hilton Doubletree

• Supervise six agents at the desk.

• Assure guest satisfaction and provide customer service June 2009 to September 2009

Front Desk Agent,

Hawthorn Suites September 2008- December 2008

• Responsibilities include check guest in/out, providing customer service, handling guest concerns, clerical duties and reservations.

Client,

Chase Staffing September 2005 - August 2008

• Responsibilities include going on various assignments including call center, collections, receptionist, and office clerical assignments.

Leasing Agent,

Univesco June 2005 – August 2005

• Responsibilities included approving lease applications, showing show rooms, running credit reports, and providing customer service.

Front Desk Agent,

Amerisuites May 2003 – June 2005

• Responsibilities included handling guest reservations, guest concerns, and registered guest, provided local transportation within a five mile radius, and maintained guest loyalty by providing A-1 customer service.

Salary Requirements: 25 to 30k, yearly/ negotiable

REFERENCES AVAILABLE

DAMON TAYLOR .CHASE STAFFING. 214-***-****

LOUISE BRYANT. BAYLOR. 214-***-****

LASHUNNA SHIELDS. 214-***-****

Contact this candidate