IT Business Systems Analyst/Project Manager

DHANANJAY NAGARKAR, PMP,ITIL V*

** **** ****** • Leominster, MA 01453

*********.********@*****.*** • Home 978-***-**** • Cell 917-***-****

Results-driven IT PMP and ITIL V 3 certified PMO Web portal Technical Project –Program Manager /Business analyst/IT Testing with extensive experience in Project Management, Business System Analysis, and the development and implementation of enterprise-wide Web portal related business solutions

SUMMARY OF QUALIFICATIONS

• Broad background in PMO Project/Program Management/Business Systems Analyst and IT Technical development Business analysis pertaining to after sales market in addition to Web - Custom Portal technical management and design, implementation with full life cycle software engineering, system/business analysis, architecture, and business systems implementation.

• In-depth knowledge and experience of IT Procurement/Vendor management for Multiple Projects existing and emerging software technologies, with the ability to apply them to the strategic benefit of the organization.

• Consensus builder, leading diverse, high-performance development teams in achieving technical and project objectives.

• Proactively collaborate with senior-level management and development community to define software architecture, with outstanding ability to gather and translate complex user requirements into practical, cost-effective technical solutions followed by technical resource management.

• Excel at uncovering effective solutions, regardless of circumstances, capabilities or budget. Recognized for ability to partner with business leaders and technical teams to plan, integrate and execute complex project plans on time and within budget.

• Expertise in third-party vendor management procedures, customer/helpdesk management, and Web portal automation technologies.

• Experienced in MS Project 2003/2007 using agile [Scrum, OpenUp] project management with IT & PMO working exposure.

• Expertise in Project Management methodologies such as Change Management and Earned Value Management.

• Experienced information technology architect, with concentration in IT Change Management, Business Analyst and enterprise systems and web-based applications. Knowledge of telecommunications systems, service management portals, and ITIL implementations. Track record in project and program management, software development and enterprise application integration projects.

EDUCATION AND TRAINING

B.S. IN ELECTRONICS AND TELECOMMUNICATIONS ENGINEERING

MUMBAI UNIVERSITY, India

PROFESSIONAL DEVELOPMENT

• Project Management Professional (PMP)

• ITIL Foundation Certification V3

• Essentials of Commercial Contract Management

• http://www.linkedin.com/in/dhananjaynagarkarpmp

COMPUTER SKILLS

• Operating Systems: Windows 95/98/XP/NT/2000, MS DOS

• Methodologies: MS Project 2007, AGILE Methodologies such as Scrum, OpenUp, RAD, JAD

• Tools: MS Office Packages -Visio, Project 2007, Excel, PowerPoint., Word, Dreamweaver, Front Page,

• Databases: SQL, MS Access, Oracle 9i

• Languages: J2EE, Java, JSP, EJB, HTML, XML, ASP, DHTML, UNIX,VB6.0,JAVASCRIPT, STRUTS FRAMEWORK, SAPIENT FRAMEWORK, XSLT, XML, VBScript,.NET

• PROFESSIONAL EXPERIENCE

• VERIZON / VERIZON BUSINESS, Boston, MA 2001 NOV- 2009JULY

• A global communications, IT, and security solutions partner to business and government, with the world's most connected IP network.

WEB PROJECT MANAGER/BUSINESS SYSTEMS ANALYST - PMO [2005 JANUARY-2009 JULY]

• Oversaw the end to end functional and non-functional Project/Program management aspects of Allstate Program business worth gross revenue 13 million for development and implement of Website/Portal project for PMO using Agile methodology - Scrum, including business analysis, reporting and supervising vendor processes relating to business changes and technical / non technical project management aspects, Vendor-Business change requirements gathering, Change request process definition and implementation, problem resolution and managing solution deployment accompanied by technical resource management.

• Managed after sales market in addition to software system development and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support

• Acted as the main central point of administration for entire Allstate Program Project management and coordination for all program work plans, requirement gathering, milestone reporting, status reporting, SLA monitoring and , sales profit measurement after market, and progress measurement.

• Managed a matrix team of 25 [10 on shore and 15 off shore] Release and Deployment resources.

• Defined and documented the overall Project Plan schedule , Resource tracking and Cost tracking using MS Project 2007.

• Managed the UAT testing and Development team using Java & Struts framework to verify and validate final deliverables acceptance.

• Acted as main business analyst/solutions architect for business case documentation, requirement gathering, interface definitions and reports development.

• Conducted JAD meetings with business team to capture requirements.

• Quarterly Monitored SLA as per customer contract needs.

• Acted as primary Scope buyer for the entire program by assisting IT account team to develop RFPs for Vendor-Bid Process.

• Developed Customer/Vendor Project health weekly status reports for executive management and presentations using Power point.

• Proactively owned the responsibility for Internet based Vendor and Customer Products management on the Portal end from Product initiation phase till Product death phase.

• Proactively eliminated Vendor related gaps by acting as Primary POC between Vendors, IT Team to develop and establish Vendor processes

• Managed all website related communications including defining of user training document with the Allstate Customers for their ordering needs and Vendor product needs.

• Acted primarily as a lead to assist in Ecommerce Portal Solutions development.

• Weekly governance meeting with Vendors and Customers to track trouble tickets and to log issues.

• Managed the Accounts payable system to pay the Vendors once the 3rd party products were satisfactorily delivered and tested by us.

• Developed & Designed Helpdesk SPOC plan to provide Level 1 support to Allstate Customers.

• Performed resource-leveling and schedule crashing to expedite project deliverables.

• Generated ongoing Earned Vale analysis of programs.

• Ran risk assessment and mitigation strategies for contracts

• Worked with Product Management team to improve products and streamline production in accordance with client requirements.

• Worked with IT Team to Design the Portal Product Catalog with value added efficiency as per customer needs.

• Proactively managed Change Management for the overall program to avoid Scope Creep by efficiently managing Vendor /Customer change requests per priority and the change impact analysis on time , cost and existing systems.

• Developed & Designed live Business Product Catalog using ITIL knowledge in conformance with business needs of Allstate Customers to boost Verizon Sales revenue in collaboration with Verizon Sales/Account Team keeping in mind the market window.

• Managed data mapping for portal related product ordering process between Verizon IT Systems and vendor system applications (Dell and CompuCom).

• Automated ordering process for Dell equipment and CompuCom installations.

• Played a instrumental role in Working with Subject Matter Experts (SMEs) and functional leaders to gather required information and data.

• Analyzed the value of existing Verizon Products/Services and enhanced them per Allstate Business needs to increase usability and enhance the service / products quality to customers by working closely with Verizon Sales/Account Team.

• Enhanced quarterly profit margins by ensuring that we provided the state of art services to Allstate customers that was within Allstate budget.

PROJECT MANAGER/BUSINESS SYSTEMS ANALYST JUNE 2004- MARCH 2005]

• Spearheaded the Project management need for EMEA and APAC sales quote change-automation project for ISDN BRI, DS1 and Voice Products worth gross revenue $15.6 M using Agile methodology – OpenUp [Open Unified Process] by acting as main POC for Vendor related matters.

• Managed and documented the Systems requirements documents pertaining to the business requirements needs for Billing Portal for EMEA and APAC users per needs.

• Actively analyzed project data for consolidating mapping needs and for feasibility purpose.

• Actively worked with business teams to capture project changes and analyzed each change for it’s validity against time, cost and scope.

• Propagated the change requests to each IT team member accurately for implementation per agreed upon dates.

• Organized requirement JAD meetings and deployed products into production and testing.

• Defined and documented the overall Project Plan , Resource Management and Cost tracking using MS Project 2003.

• Provided documentation, and wrote functional/technical specifications and test plans.

• Led technical team of 15 developers for Java, Java Server Pages and Enterprise Java Beans in Oracle database to solve technical system issues in Verizon Billing applications.

• Maintained project program plan document for historical information.

• Generated project status reports and provided scope verification and product acceptance at conclusion of each delivery phase.

• Consulted with client to conduct needs assessment and requirements definitions to develop program plans, project charter, project schedule and on-going progress reporting information distribution to stakeholders of customer milestones to ensure customer satisfaction.

• Managed the planning and execution of the proof of concept (POC) and user acceptance testing (UAT) to assess feasibility and scalability; developed staffing projections; created program management budget; acquired and trained program staff. Managed project schedule, technical and business changes to project.

• Matrix managed and motivated cross functional work team through initiating, planning, executing, controlling and closing; coordinating task assignments; ensured clear understanding of milestones and project deliverables.

• Conducted management briefings, served as SME for cross-functional, negotiation, project procurement and IT development teams.

IT SOLUTIONS ARCHITECT/PROJECT MANAGER [JANUARY 2004-JUNE 2004]

• Defined and documented the overall Project Plan pertaining to buying of scope by selecting suitable vendors to implement Web Portal design for Change management, Resource Management and Cost tracking using MS Project 2003.

• Supervised SLA and change requests of business for data gathering forms re-alignment project with input throughout entire lifecycle.

• Analyzed financial data for each phase.

• Managed full software development lifecycle requirements for business automation of ordering and billing functionality to re-use existing products in IOrder Ordering Portal.

• Handled release management and production deployment issues, and created mapping documents for former MCI systems.

IT BUSINESS ANALYST/PROJECT MANAGER [JANUARY 2003-JANUARY 2004]

• Managed Java based ESG Group ordering and billing project web portal, with responsibility for requirements gathering, development and automation of ordering tool and billing systems portal for data service products.

• Defined the Development scope for the entire project right from initiation through production drop.

• Defined and documented the overall Project Plan , Resource Management and Cost tracking using MS Project 2003.

• Provided scope definition for ordering and billing requirements, coordinated with system users, developed project documentation, wrote test plans, and managed technical activities.

• Planned and defined data analysis pertaining to financial know how of the program.

IT BUSINESS ANALYST [NOVEMBER 1999-JANUARY 2003]

• Served as junior project manager/business analyst manager for Coffee CODETEL DR ordering project.

• Assisted project team to develop project plan using MS project 2003

• Conducted JADs/Meetings for requirement gathering.

• Actively managed r governance meetings for weekly trouble ticket log issues.

• Documented the Systems Requirements Specification document for IT Development team.

• Completed back office systems data mapping, and developed and automated ordering and billing portal in accordance with specified requirements.

• Performed scope verification/UAT and product acceptance testing.

• Coordinated activities of development/business teams to ensure attainment of project deliverables.

• Produced mapping requirement documents to map portal service order elements with CODETEL backend systems for compatibility.

WEBXL SYSTEMS INC., Morristown, NJ 1996 - 2001

A company offering multi-pronged strategies to target a wide range of human capital and vendor management issues.

IT PROJECT MANAGER/DEVELOPER [MAY 1996-NOVEMBER 2001]

• Worked as consultant lead developer/project manager for Verizon client on Ordering/Retail IT change management projects.

• Analyzed business change requirements and system architecture/design of order automation and billing Web portal functions for WebXl customers.

• Held responsibility for report generation, requirements gathering, customer management, installation management, change management, scope management for all project phases.

• Developed system requirements and design documents in accordance with project scope and customer needs.

• Developed, Designed and Coded UI web pages using Java, JSP , Javascript and Struts framework

• Coordinated with senior management regarding ongoing project status issues.

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