PMP-PMI Certified Project Manager / Senior Business Analyst

SUMMARY

• PMP Certified IT Professional with strong Project Management Leadership experience on global business critical systems and applications

• Proven abilities in writing and interpreting corporate policies and procedures, implementing and enhancing application systems, providing business unit relationship management

• Extensive organizational skills in managing global projects and multiple stakeholder resource expectations

• Demonstrated skill evaluating/improving existing policies, processes, and technologies

• Strong negotiation and presentation skills delivering to all levels of management and customer stakeholder areas.

• Independent and flexible performer who adapts easily to unpredicted challenges and unique project variables

• Proven ability to manage multiple projects simultaneously, efficiently and accurately

• Reputation for reliability, follow-through and commitment to quality outcomes, adhering to PMI standards

• Strong in assessing and translating customer business needs to technology groups

SPECIALTIES

• 1. Global Scale Project Management in a FastTrack driven environment

• 2. Identity & Entitlement Project Management and Control

• 3. ETL Tool Project Management and Control

• 4. Developer Access Control Policy Implementation

• 5. Risk Control Assessment and Corrective Action solutions follow-up

• 6. Systems Development, Implementation, and Support

• 7. Compliance Monitoring & Testing

• 8. Skillful unique solution developer/coordinator

PROFESSIONAL EXPERIENCE

CITIGROUP, INC, Warren, NJ 3/2006 – Present

Assistant Vice President – Project Leader, PMP

• Chartered a productivity tools group in the Citigroup Corporate Information Technology Services Portfolio in Warren, New Jersey

• Manage a team which develops and supports various internal “Business Modeling” tools for the CITS organization.

• Collect and review requirements for business-related workflows, information security workflows and collaboration tools

• Lead the team in analyzing requirements and transforming them into functional and technical solutions

• Coordinate with software vendors to implement systems, resolve functionality issues and request customizations

• Develop project plans (Planview and MS Project) to implement unique technology solutions for business related workflows

Applications: Serena TeamTrack, Planview, MS Project, Microsoft Office, IBM DataStage ETL

BANK OF AMERICA (formerly Fleet Securities Inc., Fleet Bank), New York, NY 1999 – 2005

Officer – Analyst II System/Data Security (2005)

• Supported an internal client base of over 50,000 associates in all areas of Information Security.

• Account Administration using DS Corp Tools and Native tools primarily for Wealth and Investment Management associates – Creation/Modification/Disable for Domain Accounts and Homespaces.

• Created and maintained group shares on the DFS environment and Bank of America servers.

• Access Administration for the following applications: PC Link, PACE, FBSI, Cactus, Reuters, BOLT, CAIS, Streetscape, Advisor Decide and BAIweb.

• Involved in the Fleet Quick and Reilly to Bank of America Investment Greenbelt project.

Infrastructure Engineer/Information Security System Administration/ADP Specialist (1999 – 2005)

• Upgraded the SEC Audit Information Security rating to a “Green” status, by centralizing and documenting roles and profiles on applications.

• Administered security access controls for ADP back-office services for over 200 sites nationwide.

• Configured back-office system security for all Quick and Reilly branches and back-office, US Clearing back-office, and Correspondent companies serviced.

• Enforced security by roles and established profile requirements; resolved any logical discrepancies within the ADP database structure.

• Assisted business units with the development and maintenance of profiles that deliver specialized access to ADP back-office services based on user function.

• Worked with Information Security to ensure that all ADP accounts can be audited and meet compliance requirements.

• Coordinated with Q&R Branch Management, USC Management, and USC Correspondent Client Services on ADP Top Secret Entitlement Review Project.

• Assisted with Top Secret to back-office authentication testing, and trained the IT Service Desk agents for resetting user access.

• Identified and research transaction deficiencies during testing, leading to modification of profiles, streamlining the workflow for the business.

• Generated standard reports to monitor ADP security activity for auditing requirements.

THE NEW YORK BLOOD CENTER, New York, NY 1997 – 1999

Help Desk Analyst

• Identified and resolved hardware and software problems, provided phone tech-support, and escalated problems to other departments, as required.

• Opened and closed Action Report tickets as resolved. Made timely follow up calls. Reset mainframe passwords after a standard security check.

TRAVEL PLANNERS, INC., New York, NY 1995 – 1997

Hotel Reservations Agent/Supervisor Team Associate (Promotion 11/96)

• Supervised a “team” of reservations agents specializing on conventions.

• Coordinated with senior meeting planners, the group reservations department, and the airline travel department, to satisfy all of the guests’ travel needs.

• Processed confirmation numbers sent by the hotels on delegate rooming lists, and reservations submitted via e-mail into computer system.

• Contacted waitlisted participants immediately following a room cancellation and resolved any reservation discrepancies on behalf of guests.

• Trained hotel reservations agents on new systems, including Travel Planners’ custom reservation processing system, WordPerfect 5.2, and Internet search engines.

INTERNATIONAL BUSINESS MACHINES (IBM), White Plains, NY 1989

Graphics Specialist (6 month Internship) – LaGuardia Community College

EDUCATION

CUNY Graduate Center Baccalaureate Program, New York City College of Technology

Major: Information Technology for Hospitality Management (Dean’s List Award)

Queens College of the City University of New York

Major: Computer Science

LaGuardia Community College of the City University of New York

Degree: Associate in Science – January 1991

Major: Computer Science (Dean’s List Award)

CERTIFICATIONS

PMP Certified: Passed PMI Certification Exam, 09/2007

Thompson NETg Learning – Advanced Business Communication: Business Writing for Results, 2003

Thompson NETg Learning – Business Writing, Creating Effective Proposals, 2003

Thompson NETg Learning – Business Writing, The Fundamentals

Merant University – PVCS Version Manager for Administrators; Fleet Training, 2002

Computer Associates International, Inc. – Etrust Administration, 2000

Computer Associates International, Inc. – Etrust Audit, 2002

New Horizons Computer Learning Center: MS Course 587 Networking Essentials; Fleet Training, 2000

Learning Tree Course 455 (Windows NT Workstation and Server: Hands-On); Fleet Training, 2000

A+ Certified (Core/Dos/Windows) Verification #D28DTT1413, 1999

Netcom Technical Services Inc., PC/LAN Technician Training 10-Week Program

PROGRAMS/APPLICATIONS

Microsoft Office XP, Microsoft Outlook, Peregrine Service Center, ADP Security (AOM5, BTSU, PBTS),

WordPerfect 6.1, Lotus CC-Mail v6, Netscape Navigator, Netscape Mail, Support Magic Helpdesk

LANGUAGES

Spanish – Able to speak and read

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