Customer Service Data Entry

Veronica Venegas

**** ******** ****** ***************, ** 60110 Cell: 847-***-**** Email: aqp2z2@r.postjobfree.com

Receptionist/Therapy Coordinator

Customer Service Expert MS Office “Power User” Adept Written/Verbal Communicator

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (75 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Will Staff, Inc (Arlington Heights, IL) Receptionist/ Therapy Coordinator, 12/10- Present

n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

n Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

n Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

n Handling high volume of calls and managing every customer service features of industry.

n Planned meetings for employees.

n Multi tasking and Mail Processing

n Data entry, Keyboard and typing at 70wpm

n Maintaining Record and files

n Outstanding organizational, scheduling and time administration skills

Oakton Community College (Des Plaines, IL ) Lab Technician, 5/08 to 10/10

n Worked with professors to prepare materials for use in the make cultures of body fluid and tissue samples.

n Determine the presence of bacteria, fungi, parasites, or other microorganisms.

n Analyze samples for chemical content or a chemical reaction and determine concentrations of compounds such as blood glucose and cholesterol levels.

EDUCATION

Roosevelt University (Schaumburg, IL)

Chemistry B.A - 2010-present

REFERENCES

n Sakina

o Owner-Will Staff, Inc

o Phone: 224-***-****

n Shelly

o Manager-The Limited

o Phone: 847-***-****

n Grecielo Norte

o Assistant- Biology Lab

o Phone: 847-***-****

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