Quality Manager

STEVEN C. DICK

** ******** ******• Cedartown, GA 30125 • **************@*****.*** • 706-***-****

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Production/Quality Management Professional with 15+ years’ experience in customer relations, product & production development, process & control development and quality improvement process & continuous improvement in all aspects of manufacturing.

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TS16949 • ISO 9001:2008 • APQP • DFMEA • PFMEA • SAP

SUMMARY OF QUALIFICATIONS

• PPAP, IPI, SAP, Work Instructions and Production control documents.

• APQP, DFMEA, PFMEA, All product launch activities

• All AutoCAD programs, Solid Works, E-Drawings, blueprints and layout

• 5P, 8D, Process Controls, 5S, Honda Problem Solving Methods

• Toyota Quality Management Process TQM

• Working knowledge of OSHA rules and regulations

• Full knowledge of BWC policy and regulations

• TS16949, ISO 9001:2000, 2001/2008, SPC data gathering

• Wrote current employer ISO program - QM & QSM.

• Brown belt certification in Six Sigma

• Accredited ISO auditor through AIAO - American Standard

• Management relations, cost, and production analysis

• Scheduling, budgeting, quality goals, documentation, and reporting

• Quality Improvement Process, Continuous Improvement

• Excellent customer and vendor relations

• OSHA requirements, EPA requirements

• BWC / Safety compliance

PROFESSIONAL EXPERIENCE

F&P GA

Tier I Automotive Supplier – Quality Manager Rome, GA

July 2010 – December 2011

A tier-one Japanese owned automotive manufacturing plant. Front & rear sub-frames and suspension parts for Honda Manufacturing of AL.

Responsible for the scheduling, quality, delivery, cost effectiveness, continuous improvement, training, safety and housekeeping for multi-shift production operation. Manage a staff of 4 Quality Engineers and 7 Quality Technicians, 2 CMM Technicians, 1 Macro Technician.

STEVEN C. DICK • **************@*****.*** • 706-***-**** • Page 2________________________________________

• Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.

• Develop manufacturing methods, labor utilization standards, and cost analysis systems to promote efficient staff and facility utilization.

• Recommend methods for improving utilization of personnel, material, and utilities.

• Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.

• Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards.

• Coordinate quality control objectives and activities to resolve production problems, maximize product reliability, and minimize cost.

• Confer with vendors, staff, and management personnel regarding purchases, procedures, product specifications, manufacturing capabilities, and project status.

• Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency using drafting tools and computer.

• Review production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, procedures, and activities.

• Communicate with management and user personnel to develop production and design standards.

• Effective utilization of labor and equipment, maximization of quality and safety within cost and delivery parameters.

• Continuous improvement in quality, safety, productivity, delivery.

• Act as a change agent in the utilization of lean manufacturing techniques.

• Analyze and act on all quality concerns both internal and external.

• Mentor salaried and hourly personnel for development within the organization.

• Preparation of all quality reports for department on daily, weekly, monthly and quarterly basis.

• Active participation in daily and weekly production and management meetings.

• Reduced 18th Term Index points 50% from 302 to 121

• Improved S-QCD from 2.4 midterm to 2.96 for end of term

• Achieved 3.2 5S (0~5) for 18th Term

• NMR6 for TK8 launch for 18th Term - </= 20 for 3 months

• 18th Term HAM Improved Supplier Award 2010~2011

• Achieved 0 safety violations / 0 LT for 18th Term - Quality

Sun Field Automotive Inc. -- Production Quality Manager Hebron, OH

December 2007 to June 2010

A tier two Japanese owned automotive stamping plant. Suspension, frames, Brake Components, Shock Components

Manage a staff of 5 Production Supervisors, 3 Quality Engineers and 3 Quality Technicians, 100 Production Associates across two shifts in a non-union plant.

STEVEN C. DICK • **************@*****.*** • 706-***-**** • Page 3

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• Responsible for customer relations, control plans, FMEA, PPAP, APQP, root cause analysis, 5P response, brain-storming, process control and improvement, ISO 9001:2000, 5S, SAP, Lean

Manufacturing/Six Sigma, customer claims returns, product and production development, process control and development.

• Represent the quality function on technical support, in conjunction with other internal support groups regarding issues affecting manufacturing

• Initiate and approves supplier/customer production/process control activities and review for implementation and effectiveness

• Accountable for employee development and corrective action for work culture improvement

• Direct Customer and Supplier Liaisons for plant quality activities and concerns including scheduled visits

• Establish and maintain all quality documents, samples, customer contact, supplier development, production start-up, product launch, and correction of production variances and warrant analysis

• CMM experience, blueprint and layout experience, knowledgeable in Word, Excel, and PowerPoint.

Action Group Inc. -- Director of Quality & Operational Development Reynoldsburg, OH

September 2000 to December 2007

A diversified designer and manufacturer of metal fixtures.

Oversee multiple departments including 7 production Supervisors, HR, Safety, Quality, and Process engineering in a 3 shift non-union plant.

• In charge for all quality ISO9001:2000, Quality Control, Safety (OSHA & BWC), and corporate standards and measures; wrote company policy in regards to shop rules, employee handbook as well as company policy and standard in regards to quality, benefits and PTO. Became ISO compliant in 6 months and have supervised and passed audit for certification in February 2002.

Buckeye Steel - Production Supervisor Columbus, OH

April 1998 to September 2000

A privately owned steel manufacturer that produces cast-iron undercarriages and couplings for heavy construction equipment

• Responsible for overseeing a union work force of 150 associates in all areas of production.

• Knowledgeable in use of torches in cutting and wash down; knowledge of welders - MIG, STICK, ARC; and method of production of monorail and conveyor lines.

• Master scheduling for production needs and shipping requirements.

STEVEN C. DICK • **************@*****.*** • 706-***-**** • Page 4

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Grinnell Flow Division -- Production Supervisor Columbia, PA

January 1996 - April 1998

A brand of Tyco Fire & Building Products is a manufacturer of piping products in the mechanical, HVAC and industrial markets.

• In charge of 35 employees responsible for packaging finished goods parts for shipping to include coaching and corrective action, employee relations and development.

• Responsible for meeting shipping requirements for JIT dock sets.

Heritage Industrial Finishing - Quality Manager Akron, OH

November 1995 - April 1996

Application of CARC paint Class A VOLVO trucks components

Responsible for quality production of non-union work force in all areas of manufacturing

EDUCATION:

Muskingum College

B.A. in Business Administration / Management

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