Customer Service Administrative Assistant

Blanca D. Velez

**-** ****** ****** ***. *

Glendale, NY 11385

***********@*******.***

1-347-***-****

PROFILE

Goal-driven and results oriented self-starter. Over twelve years experience in the Reception and Administrative field. Outstanding ability to organize effectively and prioritize diversified tasks.

Completed self development courses; managing your performance and managing your time.

STRENGHTS IN:

•Telephone Administration

•File Management

•Mailing Campaigns

•Expense Reports

•Database Management

•Customer Service

COMPUTER PROFICIENCIES

Microsoft Word, Excel, & Outlook, Basic PowerPoint

EDUCATION

C.U.N.Y - Liberal Arts (32 credits completed)

Queens, NY – 2003

Empire Tech -Office Suite / Typing 55 wpm

Earned Certificate of completion

G E D – Tap Center - Brooklyn. NY

WORK EXPERIENCE

LIBERTY MUTUAL GROUP,

Valley Stream, NY - Oct. 2003 – Mar. 2011

Receptionist

•Reception desk administrator, responsible for greeting visitors and answering phone calls as needed while communicating internally via Outlook and Instant Messenger to identify personnel availability.

•Sort and distribute incoming and outgoing mail.

•Managed supplies on hand and ordered replenishments as needed.

•Successfully updated and maintained customer files across several insurance lines including Life, Property & Casualty, and Flood, and also processed new customer business applications for same.

•Assisted sales department with marketing strategies including mailing campaigns and call-me cards.

•Provide support to Customer Service Reps in processing insurance cards and policy certificates.

•Analyze, identify, and resolve application discrepancies to remain compliant with NYS requirements.

LIBERTY MUTUAL GROUP,

Valley Stream, NY - Feb. 1998 – Oct. 2003

Administrative Assistant

•Managed the day-to-day activities of the Assistant Regional Service Manager while generating and maintaining weekly reports and spreadsheets on new business, travel expenses and business cancellation reports.

•Maintained confidential files, schedule meeting and conference calls.

•Utilized Human Resource Portal to manage employee days off, vacation and sick day requisitions.

•Trained newly hired administrative assistants with company required procedures.

•Issued repudiation letters based on fraudulent insurance cards and sent to DMV for claim verification.

•Received customer feedback correspondence and worked with management to arrive at resolutions

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