Customer Service Sales

Ericka A. Johnson

***************@*****.***

**** ********* **. *** **** Mobile Phone:

Atlanta, GA 30305 404-***-****

Professional Development

Prommis Solutions LLC., Atlanta, GA August 2011 – December 2011

Bankruptcy Processor (Intake)

• Maintains clients records by updating account information.

• Maintains financial accounts by processing customer adjustments.

• Prepares client service reports by collecting and analyzing customer information.

• Excellent interpersonal, communication and relationship-building skills.

• Listen attentively, communicate persuasively and follow through diligently.

Rainbow Homes Inc., Toledo, Ohio March 2009 – August 2011

Direct Care Aide

• Assist/monitor/teach individuals with preparation of daytime activities; encourage good personal hygiene, and behavior appropriate in their home or apartment.

• Assist Direct Care Supervisor in the assessment of each individuals(s) abilities, interests and need areas toward independent living. Assist Direct Care Supervisor in the development of each ISP. Staff behavior and interaction with individuals shall be directed towards the attainment of goals set forth within each ISP.

Family Services of Northwest Ohio, Toledo, Ohio January 2009 – June 2009

Outreach Worker

• Worked closely with the Toledo Police Department to reduce school arrests and suspensions for at- risk teens in inner-city high schools and middle schools.

• Conducted evaluation hearings with the teens and their parents to establish a program to improve their behavior at both school and at home.

• Engaged in in-home visits and scheduling appointments for follow up outreach services.

The J Spot Salon, Atlanta, Georgia

Manager January 2005 – January 2009

• Managed the daily operations of the celebrity salon including customer service, sales, and inventory control, while achieving all salon sales goals.

• Implementing and reviewing store policies and procedures. Supervised staff, set sales goals, and trained new hires.

Educational Background

Diploma, Robert S. Rogers

June 2003

Associates Degree, International Business, Owens Community College

Expected date of completion: May 2012

Associates Degree, Accounting, Owens Community College

Expected date of completion: May 2012

Contact this candidate