Customer Service Sales

John J.Bedoya

***-** ***** ******, ******** New York, 11355 347-***-**** ************@*****.***

OBJECTIVE

To obtain a position that will enable me to use my extensive skill-set, knowledge and relentless drive for progress to grow within a reputable organization.

QUALIFICATIONS

• Exceptionally organized

• Efficient learner

• Take charge professional; more than eight years of Corporate and Nightclub security experience

• Solid problem solving and decision making skills; innate ability to develop and implement effective action plans

• Demonstrated experience in the coordination of criminal investigations

• Commitment to detail and completing all projects/obligations correctly and in a timely fashion

• Excellent communication, presentation and customer service skills

• Team leader; willing to serve and provide motivation/training by example

• Computer literate

• Eight years NYS Licensed Fireguard

• Eight years NYS Licensed Security Guard

• Twelve years NYS Licensed Professional Wrestler

• 2nd Degree Black Belt in Martial Arts

• Competitor in Mixed Martial Arts (MMA)

• Competitor in Pro-Wrestling

EXPERIENCE

Forte Security Group Inc. 12 Irma Lane East Northport NY 11731

Public Safety Security/Fire Guard July 2008 - Present

• Regulate patrons coming into the set establishment utilizing character discernment

• Provide conflict resolution through verbal communication; last resort, through controlled physical contact.

• Acting as Fire Guard on Duty; making sure the establishment is safe and up to code. In the event of emergencies provide assistance with evacuation and communicate with the fire department.

• Escort disorderly people out of the establishment.

• Remain in consistent contact with the NYPD; put an end to any physical altercations

• Provide body-guard work to celebrities and patrons

• Ensure the safety of fellow co-workers at the end of their shift by escorting to their vehicles

• Utilize customer service skills in situations when needed, taking pride in handling all matters and going above and beyond.

Christian Cultural Center 12020 Flatlands Avenue Brooklyn, NY 11207

Public Safety Officer April 2002 - May 2008

• Provide a high-profile presence on an 11 Acre Church campus, monitoring the facility to prevent loss and ensure the full protection and provide a safe and welcoming environment to all occupants.

• Operate surveillance systems and patrol the grounds to protect against possible hazards. Keeping a daily log, updated hour to hour, conduct mail, visitor screenings and counseling.

• Write informative reports to update management on all security matters. Immediately respond to security violations, alarms, and other emergency situations. Exercise sound judgment and maintain confidentiality at all times.

• Assist NYPD in prisoner escort, arresting and restraining un-authorized, mentally disturbed and disorderly individuals

• Responsible for maintaining the fire command station. Routine inspections of fire extinguishers as well as Emergency exist to ensure all were in proper working conditions and free from obscurities.

World Wrestling Entertainment 1241 East Main Street Stamford, CT 06902

Professional Wrestler/Extra January 02 - Present

• Licensed under NYS Athletic Commerce. Wrestled under the name “Xavier” and used on call as an extra in live events around the country and commercials

New York Sport Club 52nd & Broadway New York, NY 10006

Personal Trainer/Sales 05/01 - 07/02

Mgr: Brian Hall 212-***-****

• Assist and train new clients with 1 hour session of personal training.

• Evaluate new client’s personal needs with a workout schedule to fit their personal goals.

• Assist in the sales of package deals for personal one-on-one training.

CERTIFICATIONS

2007 Eight Hour Annual in-Service Training Course - REMS

2006-Present AAAI/ISMA Personal training Certification – Val Guzman

2006 Fireguard Certificate of Fitness - Fire Department of New York

2003- Martial Artists and Self Defense Black Belt 2nd Degree – Lost Legacy Systems Inc.

1999 Eight Hour Pre-Assignment Certificate – Smith Institute

RELEVANT SKILLS

Literate in Internet Explorer, Windows XP, Microsoft Word and Excel, Fluent in Spanish

EDUCATION

General High School Diploma - November 1999

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