Manager Customer Service

Joseph Kraus

** ********* *****

Roseville, CA **678

916-***-**** / 916-***-**** /******@********.***

EMPLOYMENT HISTORY:

March, 2009 – Present Circulation, Mailroom Consultant, Marysville and

Vending Company

September, 2008 – March, 2009 Circulation Director

Sacramento Union Newspaper

729 West Stadium Lane

Sacramento, CA 95834 916-***-**** - James Dutra, Owner

Responsible for all aspects of distribution of weekly newspaper

April, 2007 – Current (part-time) Circulation Manager

Comstock’s Magazine

3090 Fite Circle

Suite 101

Sacramento, CA 95827 916-***-**** - Sharon Brewer

Responsible for all aspects of distribution of monthly business magazine

December, 1990 – April, 2007 Owner

Gold Country Vending Systems-Placer/Nevada Counties

555 Scadden Drive

Grass Valley, CA 95945

Owned and managed successful food vending company

Sold business in April, 2007

April, 1989 – December, 1990 Circulation Manager, Warehouse and Mailroom

Sacramento Union Newspaper

301 Capitol Mall

Sacramento, CA 95812

Responsible for all aspects of distribution of major daily newspaper

February, 1986 – April, 1989 Corporate Circulation Director

Brehm Communications, Inc.

16644 W. Bernardo Drive

Suite 300

San Diego, CA 92127 858-***-**** - Bill Brehm-Owner

Director of circulation/distribution for forty-three daily and

weekly newspapers

March, 1972 – February, 1986 Circulation Manager and Director, Warehouse and Mailroom

Swift Newspapers, Inc.

EDUCATION:

Napa College, Napa, CA

Sierra College, Grass Valley, CA - A.A. Business Administration

EXCELLENT REFERENCES FURNISHED UPON REQUEST

Skills:

Computers

Office 2003, 2007 and Open Office

Creating Mailing list

Posting payments

Billing customers

Increasing customer base

Improved customer service

Recruiting employee's and independent contractors.

Managed Phone room

Organized Mailroom so correct inserts go out

Quicken

10 key

Mail merge for mailing

Mail merge for email blast

Managed a staff of 2- 60

Scheduling

Bookkeeping

Inventory

Ordering

Setup alternative delivery for 300,000 mailed papers to adult delivery for a saving of 1/2 the cost

Machines:

Computers

Letter folder

Postage Meters

Muller inserting machine

Kirk-Rudy ink-jet

Kirk-Rudy 1/4 folder

String tying machines

Plastic strappers

Fork-lift

Pallet-jacks

Hand inserting have a special design for a table that speeds up production

Shrink wrap

Hand labelers

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