Manager Human Resources
Resume:
CLAIRE E. MARRS, CKM
Active Secret Clearance
EDUCATION:
MA Curriculum & Instruction Colorado Christian University 1998
BS Human Resources/
Organizational Management Colorado Christian University 1996
Certificate Kirkpatrick Four Level Assessment Kirkpatrick Partners 2011
Certificate Knowledge Management (CKM) KM-Pro 2009
Certificate Quality Facilitator US Air Force 1997
Certificate 7-Habits of Highly Effective People US Air Force 1997
Certificate Logistics Systems Management Colorado Technical University 1993
Certificate Records Management FARM CBI US Air Force 1992
EMPLOYMENT HISTORY:
Booz Allen & Hamilton Inc. San Antonio, TX 08/07-08/2012 Program Analyst
USAA
Baxter Healthcare
Hallmark College
Owner, Spencer Properties
City College
Department of Defense
KEY SKILL AREAS:
Colorado Springs, CO
Colorado Springs, CO
CO and Germany
2003-2005
2005-2007
1996-2002
1998-2000
1998-2000
1988-1998
Financials
Executive Assistant
Adjunct Instructor
Real Estate Investments
Department Chair
IM/Supply, Logistics, Quality Facilitation
Program Coordinator
Counter Intelligence Aid/Supply/IM
• Instructional System Design (ISD), Curriculum and Instruction, Academic Advising
• Program Analyst - Process Reengineering, Strategic Planning, Financial and Budgets
• DOD and DFAS Financial Analysis, MORDS, Credit Card, and Reconciliations
• DOD Policy and Compliance, Technical Reports, Strategic Planning and Programs
• Performance Measures, Metrics, Surveys, Data Analysis Interpretation and Reporting
• Develop recommendations and solutions to improve client performance and effectiveness
• Presentations, SAP content, Data Research and Contract Purchases/Reconciliations
• Air Force and Army Supply and Acquisitions, Equipment Custodian, Risk Management
• Knowledge Audits, IM, Content Management, Records Management, FARM CBI
• Air Force Protocol, Official Ceremonies and Distinguished Visitors, Quality
• Performance Requirements Development (PRD)
• Monitors project execution, financial reconciliations, and performance requirements
• Contracts, Modifications, validation of contract services, and cost analysis
Experience: 2007-Current
Booz Allen Hamilton, Strategy & Organization, San Antonio, Texas
Senior Consultant, Strategic Planning, Project Development, Training and Knowledge Management Analyst (CKM)
Support and evaluate business processes, performance measures, contract requirements, and risk for management decisions across multiple channels. Validate technical data for consistent communications and measure performance. Assist with identification and priorities of risk impacts and probabilities. Support strategic planning, identifying knowledge gaps, system requirements, and delivery of technical reports. Support communicates initiatives for program change. Prioritize strategic goals, define scope and drive needs assessments. Demonstrate knowledge of DOD, AF, and Army policy, procedures, and interpretation. Support change, process implementation, development of Best Practices; facilitate quality objectives and operational improvements. Identify impacts and compare current and future state processes. Authored Civilian Personnel Core Documents and assisted with Human Capital, OPM classification and coding. DOD, and DFAS interface financial systems for contracting purchases, budgets, reconciliations and forecasts. Knowledge of DODI, policies, instructions and law. Create technical training for military members and represents the organization in meetings and / or conferences as needed. Operations SME, Air National Guard representative for IT Guided Assistance program. Direct planning of training, methods, and electronic. Financial analysis for DOD funding, balance sheets, scheduled payments for BRAC electronic payments for Miscellaneous Obligations Requirements, track assets, manpower, purchasing and inventory management and assistance computer applications. Provides executive support for administration, technical advice, guidance, and expertise to subordinate consultants. Communicate solutions for non-value added practices.
USAA 2006-2007
Home Equity Loan Processor
Financial assistance and processing of second mortgages.
Baxter Healthcare 2002-2005
Executive Assistant
Support VP, Pharmaceuticals. Support recruitment processes, screening, on-boarding of new staff. Managed scheduling of activities, support training requirements. Apply analytical skills in administrative, financial, strategic, and statistical processes. Credit card purchases and reconciliations. Coordinate IT support for sales team, act as liaison for vendors, heavy oral and written communications, technical reports to assist in executive level decision-making.
Spencer Properties, Colorado Springs, CO 1999-2002
Property Owner, Real Estate Leasing
Operations manager for leasing/evictions, background checks, financials, inspections, security, and contractor relations.
DUTIES:
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You will as an Administrative Assistant, advising and making recommendation to the supervisors on matter relating to the coordination, integration, and synchronization of staff actions, events and activities. You will assist with research, gather, and organize read-ahead material by requesting information from division personnel to develop information and decision papers concerning specific proponent functions. Apply knowledge of military structure, organization, and administrative procedures to respond to numerous inquiries and to direct questions or special interest items to the appropriate points of contact. Anticipates need for information and systematically prepares material so that it is immediately available for supervisor's needs. Develop, maintain and synchronize calendars which are utilized by the directorate staff and other staff offices. Integrate all meetings, conferences, presentations, and directed calendar events into effective, useful calendar products that most effectively support the needs of the Directorate. Provide Defense Training System (DTS) assistance and training. Prepare TDY orders to include the assignment of a fund site and per diem costs in accordance with established guidance. Coordinate travel orders and airline tickets. Prepare itineraries, makes common carrier, rental car, and billeting reservations. Assist in the preparation of after-action reports, trip reports, and travel vouchers and settlements.
US Air Force Academy, CO 1991-1998
Information Manager/Protocol/Records Manager/Supply and Acquisitions/Equipment Manager
Schedule calendar and flight training for Director. IM, office administration and Records Management, demonstrated advanced knowledge of DOD policy and regulations. Instructor for records management, clerical team, and records inspections. Process travel orders, purchasing, credit card reconciliation, purchase orders, vouchers and equipment acquisitions/inventory. Develop high-level charts, communications, and reports. Provided training, human resources, organizational management, and develop secretarial staff. Government credit card purchases and reconciliations.
Protocol Assistant. Supported the Distinguished Visitors section and Special Events. Produced reports, memos, and other communications. Managed transportation, Public Affairs announcements, lodgings, photography, event logistics, menus, print requests, Military Ceremonies, and other elements pertaining to Air Force Protocol. IT and Equipment Manager, processed vehicles, Request For Purchase (RFP) s, purchased supplies, equipment with a DoD Credit Card Account, reconciliations and tracking purchases. IMPAC reconciliation.
US Army, US Embassy, Berlin Germany 1988-1991
Information Manager/Records Manager, Counter-Intelligence Aid/Information Manager/Supply
Manage classified/administrative support for multiple directors. Organize counter-intelligence data, secured transfers, encrypted data, correspondence and other communications. Managed supply acquisitions, logistics, and reconciliation of Government credit card purchases and reconciliations. Records manager, document control, disposition and destruction of classified materials.
Academic Related Experience
Demonstrate educational methodologies to support adult and continuing education programs. Provide academic counseling and advising for student’s educational strategies. Apply knowledge of policies and educational directives to develop and to sustain ISD methods. Translate occupational requirements into learning objectives. Identify and differentiate multiple levels of performance. SME for adult learning, organization of content, flow of instructional materials, and evaluate learning objectives and metrics. Created course content evaluation tools for team review of vodcast and quality check webcast materials. Experience with 3rd party vendors for obtaining educational resources, voiceovers, user interface applications. Consult with senior leadership on issues and matters that require escalating.
Completed Kirkpatrick Level 4 Certification for needs assessment. Align training materials with job descriptions, identify knowledge gaps and performance requirements. As an advisor, developed positive relations with students/clients to guide, support, mentor, and recommend solutions.
Training Consultant, AETC & ANG, Randolph AFB
Develop Air Education Training Command and Air National Guard curriculum and training materials. Apply process knowledge of business requirements and translate into training materials and tools. Define scope, objectives, and performance goals associated with processes. Perform process mapping, knowledge management, and align service member information into web-based platform for call center communications. Develop
Adjunct Instructor, Hallmark College, San Antonio TX 2003-2006
Communicate to students and transfer academic content to meet state educational requirements. Testing and evaluation methods applied to measure development and progress of students. Course areas taught: Business, Human Resources, Microsoft Suite, and Computer Labs for undergraduate students.
Adjunct Instructor, Devry University 2001
Undergraduate instructor for General Education and Business courses. Support student progress, testing, develop supporting relationships and ensure students success.
Department Chair/Academic Advisor/Curriculum Design, City College 1998-2000
Managed four academic programs/departments: Medical, Business, Computers, and General Education. Enforce academic regulations, policy, and integrity in student/instructor relations. Curriculum development specialist and degree program redesigns. Apply quality to add value to student delivery. Evaluate instructional materials, schedule courses, enroll, and registration, review objectives and educational goals to ensure standards and requirements are met/exceeded. Managed student/academic records, computer lab, term schedules, review/purchase support resources, recruit instructors, select textbooks and resource materials. Practice diversity and oversaw 150 students’ and was the lead Academic Advisor. Validate graduate requirements, audit transfer credits, make executive decisions on allowing course credit transfers, and approve prerequisites. Led state audits, provide training to staff, and managed staff selection and orientation. Managed testing database and secured test materials ensuring academic integrity. Directed organizational management, led improvements to the structure, work flow, human resources, and educational processes. Schedule courses, classrooms, labs, and managed academic functions and guest speakers.
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