Customer Service Administrative Assistant

Tamanna Hasin **** Silver Dust Dr.

Buford, GA ***19 Tel # 678-***-****

E-mail: ************@*********.***

_________________________________________________________________________________________________

PROFESSIONAL OBJECTIVE: To explore the opportunity of joining a company where I can

utilize my experiences, qualifications, interpersonal skills, communication and organizational skills.

SKILLS:

Computerized Accounting/Administrative Assistant Certificate includes proficiency in the following:

ACCESS EXCEL People Soft Application

Typing (65wpm) Varies Internet Explorers Excel Pivot Table/Macro Application

Microsoft Outlook Office Numeric 10 Key(10000ks) Microsoft Word

Siebel Application OSAS (Open System Accounting Software)

SAP Oracle Application

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

KMM Suwanee, GA Aug/07-Present

Account Rep / Customer Service Rep

• Contribution administrative support for all position

• Provide customer support to AT&T and Verizon.

• Conduct necessary research to develop and learn appropriate training courses

• In charge of the incoming calls

• Coordinate all the Excel Reports (Backorder, Daily Line, Direct Ship, Held order, Fiber, Copper, RMA, and Shipping) for AT&T and Verizon internal and external.

• Responsible for Return Material Authorization (RMA) to file, save it in People Soft and update it every 7 days.

• Communicate with all levels of management both internally and externally

• Correspond with AT&T and Verizon customer to solve the minor problems.

• Profession to work in 2 computers, one of them is KGP Logistics and another one is KMM system for daily order entry, cancellation, and change in order line.

• Profession to work on Expedite and Rush request as urgency.

Office Depot, Buford, GA Oct/06-Aug/07

Receptionist/Administrative Assistant

• Assist administrative support for all position

• Coordinate shipping, receiving, and billing in the system

• Establish credit for the necessary customer as needed

• Maintain monthly closing before deadline

• Enter/update sales order for the entire sales person

• Be certain about the payment method from the client and prepare the product for shipping

• Synchronize the account payable and receivable

• Organize daily procedure to obtain customer service

• In charge of the incoming calls

• Interface with all levels of management both internally and externally

Ciba Vision/TRC, Duluth, GA Jul/04-Oct/06

Executive associate of Return Department

• Organize daily procedure to obtain customer service

• Control the equipment record for the inventory

• Maintain effective communication with both internal and external customers

• Advise management of industry developments for assigned commodities

• Provide the UPS shipment in the system

• Manage the receiving process

Speedometer Service Company, Roswell, GA Jun/99-July/04

Administrative Assistant

• Coordinate administrative duties to support the Depot

• Maintain internal material transfers from plant to plant

• Plan the shop load report for daily shipping and receiving

• Be certain about the payment method from the client and prepare the product for shipping

• Contact certain transportation company in order to update the shipment

• Track the shipment to implement the accuracy

• Establish priorities for assigned commodities with the buyer and insure priorities are maintained

• Maintain effective communication with both internal and external customers

• Interface with all levels of management both internally and externally

• Assist the senior planner

• Provide the UPS shipment in the system

• Synchronize the receiving process

• Manage training record

• Implement administrative support to maintain front office

• Maintain monthly supplies upkeep for the employees

• Organized the ACCESS files

• Responsible for the incoming calls

• Update paper works for temporary employees in order to support the staffing agency

Nesbit Ferry Montessori, Alpharetta GA Jan/97-Jun/99

Assistant Supervisor

• Assist administrative support

• Interface with all levels of management both internally and externally

• Contribution the senior planner

• Provide customer support

• Supervise and staff 10 employees

• Conduct necessary research to develop and teach appropriate training courses

Buckhead Bread Co. Atlanta, GA Oct/95-Jan/97

Assistant Manager

• Contribution administrative support

• xecute quality control procedure

• Coordinate training for new employee

• Maintain bank reconciliation and account payable/receivable

• Conduct monthly inventory

• Supervise and staff 4 employees

• Manage annual and cyclical inventory counts

EDUCATION:

Asher Business School, Atlanta, GA 1998

Computer Technology

Central Women College, Dhaka, Bangladesh 1990.

Majors: Geo/Psy

Contact this candidate