Customer Service Sales

Melissa Pierce

*** ****** ****

Greensburg, PA **601 717-***-****

*********.******@*******.***

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OBJECTIVE

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6+ years of experience in owning/operating/managing and supervising in the retail industry. Talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities, implementing promotional and marketing strategies. Respected and trusted manager who upholds the highest ethical standards.

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EDUCATION

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January 2001 - Westmoreland County Community College Youngwood, PA

• Business-

1999 - 2002 Greater Latrobe High School Latrobe, PA

Diploma

• General-

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WORK EXPERIENCE

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February 2009 - February 2010

Owner/Operator Children's Closet Middletown, PA

Responsible for every phase of day-to-day operations. Established sales goals and managed budgets. Responsible for personnel management, merchandise selection, presentation and store operations. Strategic planning.

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March 2008 - June 2008

Car Sales Consultant Sutliff Chevrolet Harrisburg, PA

Sales, customer service and satisfaction, in-depth product knowledge, training and licensing, profit increases and growth.

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June 2002 - August 2007

Store Manager Kings Jewelry Monroeville Mall

Responsible for every phase of day-to-day operations. Set staffing requirements and interview, hire and train new employees and members of management. Implement product-marketing strategies, including advertising campaigns and sales promotions. Maintain knowledge of current sales, promotions and product information.

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SKILLS

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• Managed a multi-million dollar retail store, increasing sales by 20%

• Owned/operated a large retail clothing store

• Customer management

• Inventory control/shrinkage

• Customer service/Loyalty

• Staff training/Mentoring

• Loss prevention/Security

• In-store promotions

• Merchandising

• Specialty retail operations

• P & L management

• Sales/Marketing

• Budget planning

• Retail distribution

• Strategic planning

• Team leadership

• Performance standards

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AWARDS AND HONORS

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Achieved status as one of the top 10 sales performers in the company (Kings Jewelry) consisting of 50+ stores.

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CERTIFICATIONS

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DCA and GIA certified.

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REFERENCES

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Tom McGarrity, Law Enforcement Officer

tel: 717-***-****

1719 Cumberland Street

Harrisburg, PA 17104, USA

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