Customer Service Human Resources
Resume:
Yan (Lily) Liu
Apt *B **** Park Ave, Bridgeport, CT 06604
ap2daq@r.postjobfree.com
Profile
Well-organized and adept at multi-tasking, prioritizing and goal setting. Excellent customer service aptitude. Outstanding interpersonal and communication skills. Ability to perform effectively in fast-paced, high volume environments. Team player.
Education
University of Bridgeport Bridgeport, CT
Master Degree in Business Administration Sep.2008-May.2010
Zhejiang Gongshang University Hongzhou, China
Bachelor Degree in Tourism Management Sep.2004-Jun.2008
Work Experience
People’s United Bank Bridgeport, CT
Overdraft Representative Apr.2010-Present
Monitor and close approximately 20 overdrawn checking accounts daily. Methods include the analysis of overdrawn account, evaluation of account record, processing refunds and chargeoffs, and entering into Access database.
Process Social Security reclamations in a timely manner.
Perform thorough credit analyses, research financial histories, and review account transactions.
Follow up on collections and General Ledger postings.
Silkland Import and Export Trading Co., Ltd New York, NY
Bookkeeper Jan.2010-Apr.2010
Manage accounts payable and receivable, payment documents, invoices, purchase orders.
Provide executive level support to senior management. Use Lotus Notes to manage calendars and schedule on and off –site meetings.
Followed through on timely and accurate month-end closings and financial reporting activities.
University of Bridgeport – VITA program Bridgeport, CT
Volunteer Income Tax Assistant Jan.2010-May.2010
Provided international students with personalized non-resident tax counseling.
Prepared 8843, 1040NR and 1040NR-EZ forms.
China Construction Bank Beijing, China
Payroll Assistant Dec.2007-Apr.2008
Established and maintained Human Resources related employee files reflecting salary increases, deductions, benefits, payroll exception.
Calculated, posted and distributed employee payroll.
Computer Skills
Microsoft Office (Word, Excel, Access, PowerPoint, Outlook Express) and Quick Books
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