Administrative Assistant/Clerical

TINA FAYE THOMAS

***** **** **** ****

FEDERALSBURG, MD 21632

PHONE: 410-***-****

E-MAIL ADDRESS: *********@*****.***

SUMMARY OF SKILLS: A resourceful, astute and well-focused Professional with a proven record in planning, management and leadership in a very environment. Performs a multitude of duties for a large senior staff simultaneously with a high degree of professionalism and accuracy. Possesses in-depth knowledge and expertise to administer all administrative elements, protocols and projects effectively and expeditiously. Has a high level of comprehension to absorb new directives for immediate implementation; confronts challenges with logic and sound judgement; and utilized initiative and intuition to attain objectives as agreed. Has excellent interpersonal, organizational and communication skills; exhibits a strong work ethic; works well with others and uses tact in supervision of duties.

Ten years of experience in administrative and operational functions: receptionist, qualified typist, 53 words per minute, word-processing, file management, records management, editing, proofreading, office management, microsoft word, wordperfect, microsoft excel software, network, user interface software, and customer service.

EXPERIENCE:

September 2004 to September 2008; 40 hours per week; Administrative Assistant, LJS and Associates, 1868 Jackson Grove Road, Odenton, Maryland 21113, Supervisor: Mrs. Sharon Rauser, 410-***-****.

Performs various substantive management support services to the company such as; basic data gathering, data review and analysis, administration, and documentation coordination functions. Perform research tasks to assess the effectiveness and efficiency of customer accounts. Meet deadlines. Reviewed all documents to be signed by the senior echelon, scrutinized all correspondence for accuracy in every respect. Served as direct liaison for customer accounts, bank deposits, and handle any problems that arise. Contributed advice informally to enhance performance standards; maintained and tracked all customer orders to ensure timely and effective responses, and kept supervisor apprised.

Maintained accurate calendars and scheduled a myriad of appointments without prior approval and imposed discretion on which to schedule appointments. Provided leadership in diverse area of office management and automation; prioritized work and led by example in utilizing software for charts, tab forms, statistics, narratives and reports.

May 2002 to September 2004, 40 hours per week, Administrative Assistant, Franks Towing 7656 Race Road, Jessup, Maryland, 21076, Supervisor: Mr. Phil Asbury 410-***-****.

Assigned and prepared weekly schedule for drivers, assigning area of responsibility. Prepared and maintenance of budget accounts preparing expenditures of funds. Interact with customers and corporate account representatives on a daily basis. Answered calls and welcomed visitors with tact and professional demeanor referring parties to proper sources. Word-processing, qualified typist 49 words per minute, file management, records management, editing, proofreading, office management, microsoft word, powerpoint, access, wordperfect, microsoft excel software, and customer service. Typed and prepared correspondence, maintained supplies, and commercial phone accounts.

July 2001 to May 2002, 40 hours per week, Secretary/Sales, Mad Dog Monogramming, 514 Crain Highway North, Glen Burnie, Maryland 21061 410-***-****.

Performed direct secretarial/sales to the customer service manager. Manager for store inventory making sure stock was kept up to date. Type correspondence, answer telephone calls, maintain filing system, read incoming correspondence, coordinate meetings for large jobs. Prepared and maintenance of budget accounts preparing expenditures of funds. Word-processing, file management, records management, editing, proofreading, office management, microsoft word, wordperfect, microsoft excel software, and customer service.

February 1999 to July 2001, 54 hours per week, Deli Manager, Nalleys IGA, 3901 Hollins Ferry Road, Lansdowne, Maryland, 21227, Supervisor: Mr. Paul Nalley, 410-***-****.

Deli manager handling bank deposits, store inventory making sure stock was kept up to date. Hiring employees, setting weekly scheduled. Work with vendors on a daily basis. Type correspondence, answer telephone calls, create and maintain filing system, read incoming correspondence. Word-processing, records management, editing, proofreading, microsoft word, excel software, and customer service.

January 1994 to February 1999, Homemaker, 1406 Locus Street, Baltimore, Maryland, 21226, home: 443-***-****.

Raising and taking care of my five children, volunteering in their day to day activities.

August 1992 to January 1994, 56 hours per week, Store Manager, Royal Farm, Severn Park, Maryland, 21146, Supervisor: Ms. Sherrie Wright 410-***-****.

Performs various substantive management support services to the company such as; basic data gathering, data review and analysis, administration, and documentation coordination functions. Perform research tasks to assess the effectiveness and efficiency of customer accounts. Meet deadlines.

Served as direct liaison for customer accounts, bank deposits, and payments and handle any problems that arise. Contributed advice informally to enhance performance standards; maintained and tracked all customer orders to ensure timely and effective responses, and kept supervisor apprised. Maintained and kept accurate employee schedules. Prioritized work and led by example in utilizing software to order store inventory.

TRAINING/EDUCATION:

GED, 1990

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