IT Project Manager

“She is very committed and reliable; she showed a proper demeanor in all respects and solved the tasks given to her to our complete satisfaction.” ERIK KELLER, KELLER MARKETING KOMMUNIKATION

QUALIFICATIONS PROFILE

Technically sophisticated, motivated, and dynamic professional powered with more than 12 years of international experience in Information Technology, Project Management, and Internal Communications. Shows competency in directing successful IT departments and implementing unique strategies and plans to optimize business operations, elevate productivity, and boost revenue. Possesses extensive qualifications in all facets of project life-cycle development complemented with superior record of delivering mission-critical projects on time and under budget. Recognized as hands-on manager with proven ability to lead, motivate, and coordinate technical teams and projects. Proven capability to multitask in fiercely competitive, team-oriented, and fast-paced environment. Bilingual in German and English with working knowledge in French and Italian languages.

CORE COMPETENCIES

- Project Management and Operations

- Network / Software / Hardware Installation

- Technical Support and Troubleshooting

- Website Design and Development

- Leadership, Training, and Team Building

- Quality Assurance and Process Improvement

- Time Management and Prioritization

- Budget Control and Implementation

- Problem Resolution and Decision Making

- Superior Interpersonal and Public Speaking Skills

- Articulate Oral and Written Communication

- Highly Organized with Strong Analytical Abilities

MAJOR ACHIEVEMENTS

- Successfully launched a multilingual intranet communication website for IT users of UBS Bank of Switzerland within 12 weeks that was used by 80,000+ users internationally

- Regarded as IT Project Leader for NCR to transition 40+ employees from proprietary Host / Terminal systems to Client-Server / Personal Computer technology within six months; project included peripheral systems and all hardware / software and network components

- Initiated the development of a customer database to track customer relationship between HP Switzerland and its key retailer partners within two months

- Solidified high quality relationship to 30 key retail partners for Hewlett Packard, Switzerland resulting in excess of 95% satisfaction from 70% average (based on surveys) within five months

- Initially hired as First Level Support Technician and then promoted to IT Project Manager through demonstration of exemplary performance, dedication, and efficiency

- Honored as “Employee of the Month” in 1992 with NCR as a First Level Support Technician

- Recognized as “Outstanding Employee” for two consecutive years (1993 and 1994) with NCR and received a prize: Christmas delicatessen basket

SUMMARY OF EXPERIENCE

PROJECT MANAGEMENT AND OPERATIONS

- Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency

- Optimized internal communication processes for UBS’ IT Department for Software and Hardware Rollouts

- Instrumental in designing and implementing strategic communication concepts for new IT projects

- Functioned as First Level Support Technician responsible for installing hardware and software including network technology

- Assumed various responsibilities simultaneously such as planning and budgeting of NCR KARATs IT environment, release processes of newly implemented applications, process engineering for Quality Assurance projects, consultancy for NCR’s alliance partners in Software Engineering in terms of installation planning, tools, and administrative processes

SUPERVISION, TRAINING, AND TEAM BUILDING

- Served as a Webmaster responsible for managing the Department’s web site while supporting web publishers

- Spearheaded ‘IT First Level Support’ team for NCR’s strategic KARAT Software Development Center

- Established and maintained a positive working attitude to foster team unity and ensured the highest level of team performance toward achievement of corporate goals and objectives

- Facilitated training to employees in the field of computer systems focusing on proprietary systems, personal computers, hardware and software classes, word processing, spreadsheets, databases, and teller systems

TECHNICAL PROFICIENCIES AND COMPETENCIES

- Demonstrated proficiency in using various Internet browsers, operating systems, and understanding of Internet concepts and terminologies

- Utilized Microsoft Project in preparing and maintaining project plans as well as in translating business requirements into project schedules identifying time constraints, deliverables, effort, resources, and activities

SALES, MARKETING AND PUBLIC RELATIONS

- Effectively communicated and presented information of new products to improve sales opportunities of Imaging and Printing Group (IPG)

- Built and cultivated long-term quality relationship between HP and its 30 key retail partners to provide total satisfaction as well as to generate referrals and repeat business

- Orchestrated press event along with press briefings and wrote public relations articles and press releases to create a favorable public image

- Developed effective product marketing strategies, advertising campaigns, and sales promotions

EMPLOYMENT HISTORY

EXECUTIVE ASSISTANT - KRI INC., DALLAS, TX 2008–PRESENT

OWNER / HOLISTIC HEALTH PRACTICE - FRISCO, TX 2007–2008

MERCHANDISING REPRESENTATIVE - KMK, ZURICH, SWITZERLAND 2003–2004

MARKETING / COMMUNICATION / AND PR MANAGER, BUSINESS OBJECTS, BADEN, SWITZERLAND 2001–2002

INTERNAL COMMUNICATIONS PROJECT ORGANIZER - UBS, ZURICH, SWITZERLAND 1998–2001

IT PROJECT MANAGER / EXECUTIVE ASSISTANT - NCR CORPORATION, ZURICH, SWITZERLAND 1990–1995

APPRENTICESHIP / TELLER / EDUCATION CENTER - SWISS BANK CORPORATION, ZURICH, SWITZERLAND 1982–1989

EDUCATION

CERTIFIED HOLISTIC HEALTH PRACTITIONER (WITH HONORS) AND HOMEOPATH

- Australasian College of Health Science, Portland, OR: 2007

- Global College of Natural Medicine, Santa Cruz, CA: 2005–2007

SWISS EXPERTS CERTIFICATE IN PUBLIC RELATIONS, MINOR IN MARKETING

- Swiss Public Relations Institute, Zurich, Switzerland: 1999–2001

SWISS EXPERTS CERTIFICATE IN BUSINESS ORGANIZATION

Emphasis on Business Process Engineering and Re-Engineering, Minor in Information Technology

- AKAD, Academy for Higher Education, Zurich, Switzerland: 1993–1995

SWISS ASSOCIATE’S DEGREE IN BUSINESS ADMINISTRATION

Emphasis on Banking Business

- Zurich Business School, Zurich, Switzerland: 1982–1985

PROFESSIONAL TRAINING

- Web-Based Training: Certification UBS e-license: 2000

Emphasis on Information research, Internet Communication, Internet Security and e-Business

- Certificate / Diploma as a “IT Project Manager AT&T: 1994–1995

IT Project Management: AT&T one year Project Management Training for IT Project leaders

- First Certificate in English: 1986

University of Cambridge, Norwich GB

ACTIVITIES

- Member, American Association of Drugless Practitioners: 2007–Present

- Violinist, Certain Music Studio, Plano TX

TECHNICAL SKILLS

- Databases SQL/D-Base/R-Base, MS-Windows, MS Office Suite: Word, Excel, PowerPoint, Project, Outlook, Internet: HTML, PageMaker, browsers, Proprietary Systems of NCR and former Borrough / Unilever

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