Manager Customer Service

Charlie Black **** North Horseshoe Drive 801-***-****

Stansbury Park, Utah 84074 **************@*******.***

Objective

To obtain a position with a well established organization that will provide the opportunity to utilize my interpersonal skills coupled with my industry experience to assist in making a valuable contribution to the organization.

Experience 2003-2010 Icon Distributing Company Salt Lake City, Utah

Vice President

 Responsible for key day-to-day decisions regarding all company operations.

 Negotiated enhanced programs with vendors for added sales and profit.

 Increased sales volume through the addition of new products, product lines, and the creation of value-added product bundles.

 Improved customer satisfaction through programs and initiatives.

 Performed onsite customer visits to strengthen relationships and execute on special requests.

 Acquired an innovative inventory control software program, and was responsible to see through the implementation until complete.

 Maintained all General Manager duties and responsibilities.

2000-2003 Icon Distributing Company Salt Lake City, Utah

General Manager

 Implemented adjustments in the inventory to reduce outages and increased order fill rates.

 Responsible for performance reviews and evaluations which determined annual raises and bonuses.

 Solely responsible for the implementation of all purchasing operations that are still in existence at Icon Distributing.

1995-2000 Icon Distributing Company Salt Lake City, Utah

Assistant Manager/Warehouse Manager

 Customer service and inside sales.

 Purchase order entry and inventory management.

 Unloaded trucks and stocked inventory on racks and shelves.

 Created a more functional, organized warehouse allowing more efficient order picking.

Summary of Qualifications

 15 years of industry experience in all aspects of purchasing, sales and warehouse management.

 Proven track record for improving business operations and customer satisfaction.

 Skilled at anticipating and resolving problems, appropriately exercising independent judgment.

 Excellent people skills.

 Speaks fluent Spanish.

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