Customer Service Access Control

Daniel McKernan________________________________________

**** ******** **** ****: 716-***-**** North Tonawanda, New York 14120 email: ao3sj7@r.postjobfree.com

Professional Summary

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Electronics Technician working extensively with Windows based PC’s and Suppliers. Performed component level repair on out of warranty equipment and classroom technology. Installed and maintained classroom technology to include active loop and passive security. Job functions included all aspects of the campus IT infrastructure.

Industry Experience:

Consumer Electronics and Appliance Sales and Service, Collage Level IT support, Classroom, Office and Infrastructure.

IT/ Experience:

Installation of computers, Installation of Classroom Technology, Upgrade network infrastructure, maintain computers, maintain cable system(TV), Repair and/or replace Uninterruptible power supplies, Installation of card-access security system, Locate and Order repair parts for out of warranty equipment and charge to accountable budget.

Expertise

• Computer Triage • Implement Solutions • Consumer technology

• Diagnose Problems • Use of Power Tools • Hardware installation

• Customer Service • Consumer training • Knowledge of new technology

Professional Experience

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Canisius College, Buffalo, NY 1997 - 2010

Information Technology Specialist Performed installation, warranty and non-warranty repairs and upgrades to Windows Computers in labs, classrooms, and staff and faculty offices. Primary contact with manufacturers for warranty replacement parts. Installed replacement parts and returned defectives and generated all records of work performed. Determined cost effectiveness of repairs for out of warranty items; ordered and replaced parts. Repaired and maintained the television cable system throughout the campus. Maintained and installed uninterruptible power supplies (UPS) in communications closets. Determined locations for best coverage and installed wireless access points for the college ethernet network. Key assistant in upgrading access control system throughout the campus. Installed new ‘point of sale’ system for food service using Micros POS terminals. Directed contractors during remodeling and new construction to guarantee proper installation of technology.

• Help to transform Canisius College from a low tech 20th century facility to a high tech 21st century facility.

• Kept college owned computers operational, working with manufacturers on warranty repairs to include replacement of motherboards on desktop and laptop computers.

• Worked to verify viability of computers for the year 2000 calendar roll over.

• Helped to establish and implement a campus policy to fight viruses among our college owned computers and student owned computers.

• Worked on upgrades to campus cable system to include Local HDTV stations.

Canisius College, cont’d

Daniel McKernan (continued)

• Replaced old point of sale terminals for our food service vender with new Micros terminals.

• Upgraded hardware for our access control system due to improved technology maintaining full operation during changes.

• Helped install student print job ID system in labs and library as a Green initiative to save paper from unwanted print jobs.

L&M Television Co , North Tonawanda, NY - 1997

Consumer electronics and appliance repair and installation. Repaired Televisions, VCRs, Stereos, Microwave Ovens Public address amplifiers. Installed and repaired in home and multiple unit antenna systems. Installed software on early DOS PC computer systems. Developed computerized invoice system using Dbase IV. Performed factory authorized service work for most major consumer manufacturers. Provided maintenance on nurse-call systems (‘70s) at DeGraff Memorial Hospital (8yrs). Did service for local coin-op venders on units with video displays.

United Stated Army

Served with honor with 23rd Infantry. Transferred to Fort Carson, Colorado where I served as a Separations Finance Clerk.

Received an honorable discharge and eight service medals.

Education

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Bryant and Stratton Business Institute, Buffalo NY

Associates Degree - Computer Programming

Training/Development

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I continue to enhance my skills and keep up with new products and innovations that will improve operating efficiency. Resources from manufactures used when needed. Keep up with current trends and technology. Pursuing Microsoft Windows Server 2008 Certification.

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