Recent Graduate
Resume:
Shatavia Reese
Dallas, TX *5218
*************@*****.***
Qualifications Summary
Highly personable Customer Service Professional with over six years of experience in, sales processing, and call-center operations within the surveying, merchant sells, and entertainment industries.
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Encompassing the ability to multitask and understand priorities.
• Having the aptitude to meet strict deadlines and work with minimal supervision.
• Expertise in resolving escalated customer service issues.
• Secured numerous company achievement awards for delivery of exceptional customer service.
• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Education
University of North Texas
2004- 2010 3.2 GPA
BA Sociology
Lambda Alpha Epsilon
James Madison High School
2000-2004 3.7 GPA
Diploma
Relevant Experience
Humperdinks
11/2007- 01/2010
Server
• As a server customer Service is a must and exceeding the guest expectations was a must.
• Distributing and receiving cash.
• This position required to work a team when hectic situations occurred.
• Always having and maintaining a clean and organized work section.
Survey Research Center
University Of North Texas
06/2005-05/2007
Interviewer
• Call Center that made over a 100 calls a shift.
• Calling people homes and businesses asking them to take surveys
• Employees were required to maintain a customer service, and customer satisfaction throughout each shift.
• Made sure I possessed phone etiquette on each phone call.
Encore
06/2004-01/2006
Appointment Setter
• Call Center that made over 200 calls a shift.
• Employees were required to maintain a customer service, and customer satisfaction throughout each shift.
• Made sure I possessed phone etiquette on each phone call.
• Set a minimum of 6 appointments a week.
References Available Upon Request
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