Driven Agent
Resume:
Lanracisse S. Baptiste
Houston Tx, 77073
Objective: To be the best employee that I can possibly be giving 100% of myself, going above and beyond the call of duty with the possibility of advancing in the company.
Education and Training:
St. James High School-General Studies 1984-1987
Commercial College-Medical Transcription 1987-1988
North Harris College-Logistic 08/2006-05/2007
Qualification Summary
Customer Service Professional with over nine years of experience in the communication and transportation industries.
· Analyzed customer needs and present appropriate company products and service.
· Ability to grasped the of the customer trust and provide exceptional service.
· Expert in resolving escalated customer service issues.
· Proficient with Microsoft office systems (Microsoft word, Excel, PowerPoint, Outlook)
· Instrumental in providing technical support by troubleshooting and ensuring positive results.
· Pinpointing all the benefits of having the service and letting the customer see the value in the product they were acquiring.
Professional Experience
DHL- 12/2006-01/2009
Customer Service Professional in an inbound call center with extremely high volume environment.
· Responsible for tracking the location of shipment for customers.
· Providing rate quotes and transit time for shipments.
· Contact local stations for rerouting of packages.
· File customer listening form when customer has complaints.
· Order supplies when material are need for the customers.
· Responsible for handling irate calls so that it doesn’t gets escalate to a supervisor for assistant.
· Data Entry
· Dispatch
· Key account
IRMC- 10/2006-09/2006
Medical Collector in an outbound call center
· Extremely effective in collecting on medical account that were 360 days old.
· Very knowledgeable on the laws of the FDPCA.
· Excellent in follow-up with the medical insurance.
· Very productive in persuading customer to get the account taken care of.
· Generated outstanding bonus for meeting the goal for collection set by the company.
· Undertook leadership for a group of 12 employees.
Follow up with insurance company inregards to claims.
Time Warner Communications 02/1998-08/2005
Customer Service/ Sales Professional with over six years attributed to the communication industry.
· Promoted to lead in the sales department with a team of 15 employees in a high volume call center.
· Instrumental in providing customer satisfaction rating through suggestion, development, and implementation of new procedures.
· Responsible for selling the products as such (Internet service, telephone service, and television products).
· Receive outstanding positive comments from team members, as well as exceptional feedback from senior management.
Pala Interstate 3/1991-10/1997 Installation helper- pipe fitter helper
· In charge of grinding pipe
· Measuring and cutting pipe for fitting
· Expediting supplies throughout the chemical plant
· Beveling installation to fit pipes
· Corking cracks in the installation to seal openings
· Getting all tools needed to start the job
Copolymer 01/1995-09/1997
. discard damage rubber from conveyor belt
. make sure conveyor belt was operating at all time
. made sure the guages were set a correct temperature
. shut down and restart conveyor belt when needed.
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