Customer Service Sales

Rintu Jose P

*** ********* ****. # *, ******, MA 01854

*************@*****.*** 978-***-****

EDUCATION

Southern New Hampshire University

Bachelors in Accounting

(Expected Graduation Fall 2012)

Middlesex Community College

Associate in Liberal studies: May 2009, GPA: 3.53

Bharathiar University, India

Bachelors in Business Administration: May 2008

EXPERIENCE

Citibank, Burlington, MA

Personal Banker 01/2012-Present

• Proficient in the sales and service of personal deposits, personal loans, investment and mortgage referrals.

• Identify and maximize cross-sell opportunities through customer profiling.

• Provide on-going coaching to team members to ensure consistent delivery of superior customer service

• Graduate of bank's comprehensive Entry-Level Banker Training Program

Citibank, North Andover, MA

Lead Teller 12/2010-01/2012

• Recognized by management for opening 26 accounts for September 2011

• Established and maintained key relationships within the community by targeting business segments through “Citi at work” program; Organized and conducted approximately 4 sales meeting per week.

• Identify sales opportunities, referring bank customers for additional bank services as appropriate

• Regular teller refresher training on customer privacy, bank regulations and policies

• Recognized by management as the key contributor/ Team Player in making the branch number one in Boston North Region.

Citizens Bank, Nashua, NH

Teller 06/2010 – 12/2010

• Frontline teller job providing banking transactions for bank customers

• Cash checks, process account deposits and withdrawals, accept loan payments

• Process approximately 70 transactions per day and balance teller drawer

Follett Higher Education, Lowell, MA

Sales Associate 08/2009- 05/2010

• Participated in Annual Inventory Audits to ensure accurate inventory levels are maintained.

• Explored strategies with store management to reduce shrinkage, theft and obsolescence.

• Aided students to successfully purchase college books using Federal Financial Aid Funds and maintained detail documentation in compliance with the Federal requirements.

• Provided supervisor with collections of cash, receipts, register tapes, checks credit card receipts, coupons, and supporting documentation to ensure that all funds and transactions balanced at the end of shift.

SKILLS

• Proficient in Word, Excel, Access ,PowerPoint

• Strong Analytical. Planning and organizational skills

• Excellent customer service and communication skills

• SAP- Basic Navigation skills including FICO

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