Customer Service Sales

TIMOTHY J. MOORE

**** ********* ******, ***** ******, Ohio 43035

H 740-***-**** • C 614-***-**** • anmp5r@r.postjobfree.com

SUMMARY

Resourceful visionary Business Leader widely experienced in the achievement of year-after-year sales revenue, profit, and market growth objectives in the highly competitive home center retail industry. Detail oriented, confident, and able to exercise prudent judgment in decision-making. Focused on connecting customers with needed products and services, while building and developing strong teams to meet and exceed performance expectations.

• P & L Budgeting/Management

• Results Driven

• Excellent Communicator

• Customer Service Initiatives

• Staff Developmental & Leadership

• Operational Control Review

• Facility Maintenance

• Community Relations

• Sales & Merchandising

• Inventory Supply

• Team Building

• Organized

PROFESSIONAL EXPERIENCE

CVS Pharmacy 2012 – present

DISTRICT MANAGER/REGIONAL MANAGER IN TRAINING

Leading a team of 21 store managers, 1 pharmacy supervisor, and 51staff pharmacists: producing sales up to $150 million annually. Key responsibilities included sales generation, attracting, motivating and retaining talented management teams, promoting customer service initiatives, merchandising consistency, operational integrity, and overall profitability of the district. This position reported to the regional manager/area vice president.

Lowes Home Center, Various Locations 1994 to 2011

REGIONAL VICE PRESIDENT, Columbus, Ohio (2006 – 2011)

Led a team of 14 directors and over 13,000 associates throughout 79 “big box” home improvement retail stores, generating sales of $2.2 billion annually. Areas of responsibility included sales generation, employee leadership/development, merchandising, facilities management, asset protection, operational review, customer service, and overall profitability of the region. This position reported to the Senior Vice President of Store Operations.

• Met or exceeded profit objectives every year in very competitive and economically challenged markets.

• Grew specialty sales (commercial, special order and installed programs) from 26% of gross sales to 33% of gross sales by creating and implementing sales and feedback programs.

• Ranked consistently in the top tier of regions in the company in customer service, operational control and asset protection metrics.

• Grew region from 53 to 79 stores in 3 states.

• Developed talent resources to sustain aggressive growth (6 store managers promoted to district manager/director level), along with internal talent identification and external recruitment at all levels.

• Significantly improved employee engagement by implementing new employee focused initiatives.

• Developed and implemented a region specific promotional merchandising program yielding incremental sales and gross margin dollars.

• Designed and implemented a regional training and preparation program to maintain and grow market share in advance of a major competitor into the region.

DISTRICT MANAGER, Syracuse, NY (1999 – 2001), Indianapolis, IN (2001-2006)

Led a team of 8-10 store managers, 3 district staff members, and 1300 store associates producing sales up to $300 million annually. Key responsibilities included sales generation, attracting, motivating and retaining talented management teams, promoting customer service initiatives, merchandising consistency, operational integrity, and overall profitability of the district. This position reported to the regional vice president.

• Awarded District Manager of the year based on exemplary sales, profit and operational metric components.

• Achieved or exceeded sales and profitability objectives annually.

• Recognized as the highest producing sales district in the region 5 out of 7 years.

• Developed and promoted 5 store managers to the district manager role.

• Received a special award from company president for community involvement. (Habitat for Humanity and Lowes Hero).

• Appointed by the Regional Vice President to serve as a mentor to newly placed district managers.

STORE MANAGER, Mishawaka, Indiana (1994 – 1999)

Led a team of 5 managers and 160 store associates producing overall sales volume of $35 million annually. Responsibilities included sales generation, merchandising, associate training/development, operations, facility maintenance, customer service, and overall store profitability.

• Achieved year-over-year comparable increases of 10% or greater for three consecutive years.

• Achieved a 28% comparable sales increase during the fiscal year 1996, resulting in a 1 million dollar net profit gain over 1995

• Consistently leveraged store controllable expenses favorably to budget each year.

• Promoted and maintained a high level of customer service

• Appointed by the district manager to serve as a training store and mentor to newly placed store managers.

EDUCATION

Ball State University Muncie, Indiana

Bachelor of Science, General Business Administration (Management); Minor, Economics

Associates of Arts – Concentration in Insurance and Real Estate

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