Customer Service Sales

Chelsea Fenwick

**** **** ***** ****

Southampton, PA

Home: 215-***-****

Cell: 215-***-****

**************@*******.***

EDUCATION

**** ******** ** ** ****** Work from Millersville University, CSWE Accredited Bachelor’s Level Social Work Program.

QUALIFICATIONS:

Experienced coaching, teaching, evaluating and managing others in customer service, sales and retail work environment

Excellent communication and computer skills

Very at ease with people from all race, gender, and age groups, personable and upbeat

Cooperate and supportive attitude when working with others as part of a team

Work Experience:

Chrysler Financial Services- Chalfont, Pa-November 2008-August 2011 (facility closed)

Managing accounts to minimize potential loss, contacting existing customers to collect on delinquent accounts, resolving customer disputes, attaining company daily, weekly and monthly goals, filing and filling out necessary paperwork to ensure accuracy on accounts. Managing other employees ensuring daily, weekly and monthly goals and quotas are met. Developing action plans for employees that are not meeting targeted goals.

Contact Success Center, LLC- Lancaster, Pa -January-July 2008

Marketing Associate- Generating sales leads for the company, contacting small to mid-size business owners throughout the U.S providing certified business coaching services. Matching business owners’ needs with the appropriate business coach to enhance profitability,cut costs, improve time management and help develop strategies to help with employee retention.

Internships:

Transitional Living Center (TLC)- Lancaster, Pa- September 06-May 07

Senior Field Placement: Managed client cases, supervised clients, performed intakes, drug screens, counseling sessions, made referrals, and helped with administrative tasks.

Vantage House- Lancaster, Pa- January-May 2005

Worked with women in recovery in a drug and alcohol rehabilitation facility. Worked with a social worker involved in facilitating group activities. Supervised children in Vantage daycare.

Lancaster County Children and Youth -Lancaster, Pa- August-December 2004

Shadowed working with a caseworker, went on home visits, observed clients court hearings, adoptions, assessments, supervised visitation, and various other activities.

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