Customer Service Sales Representative
Resume:
Kendria L. Daniel-Cooper
**** ***** ****** ******* ****
Powder Springs, GA 30127
*********@*****.***
KEY SKILLS
• Communication: Interacting with external customers directly and via telephone to ensure successful communication while actively listening and answering questions in a professional manner.
• Planning and Organization: Possessing planning and organizational skills that balance workloads as well as enhancing team work.
• Problem Solving: Striving to resolve all tasks independently and with co-workers to find an appropriate resolution.
• Systems Knowledge: Proficient in Windows 2007 and 2010; Advanced experience in preparing and documenting data using Excel and Power Point including graphs and formulas ;typing 40 wpm
• Team Player: Consistently sharing knowledge and encouraging the development of all team members to achieve specific team goals
2010 to Present MARTA Police Communications Atlanta, GA
CJIT Police Dispatcher / CJIT Police Call Taker
• Directly interacting with MARTA customers via telephone and answering all police and customer service related questions that pertain to MARTA
• Diversely interacts with all MARTA personnel as well as local law enforcement agencies via radio, telephone facsimile and email
• GCIC / NCIC certified for the distribution and dissemination of sensitive law enforcement information
2004 to 2010 Georgia State Patrol Atlanta, GA
Customer Service Associate
• Directly interacting with external consumers via telephone answering all questions that are related to police citations, Georgia laws and Section Codes
• Assisted with administrative duties using Windows 2007, such as typing police reports, entering police citations, and filing documents as well as selling accident reports to the public
• Diversely interacted with GSP troopers statewide as well as other local and national government agencies and media personnel via radio, telephone, facsimile, and email
• GCIC / NCIC certified for the distribution and dissemination of sensitive law enforcement information
2004 A.L. Webb and Associates Atlanta, GA
Independent Sales Associate
• Interacted with consumers in their homes while demonstrating the KIRBY Homecare System
• Responsible for demonstrating how to use and maintain the KIRBY Homecare System
• Documented all sales and receipts for customers using Windows 2007
2001 to 2004 Entertainment Design Group Austell, GA
Event Operator / Sales Representative
• Directly interacted with customers while selling tickets, maintaining crowds and managing the monetary income daily by using Windows 2007
EDUCATION
Bachelors of Science
University of West Georgia 2010
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