Undergraduate Student

KRISTEN A. MILLER

**** *********** ***** ***. *** ♦ WEST CHESTER, PA 19380 ♦ 570-***-**** ♦ ***********@*****.***

OBJECTIVE

TO OBTAIN A POSITION THAT WILL UTILIZE MY SKILLS & EXPERIENCE IN RETAIL & CUSTOMER SERVICE

♦EDUCATION♦

CHEYNEY UNIVERSITY OF PENNSYLVANIA ♦ CHEYNEY, PA

CURRENTLY PURSUING: BACHELORS OF ART DEGREE IN FASHION MERCHANDISING & MANAGEMENT

GRADUATION DATE: MAY 2010

OVERALL GPA 3.12 ♦ DEAN’S LIST

♦ COURSE WORK ♦

4.0 GPA IN FASHION MERCHANDISING & MANAGEMENT COURSE WORK ♦ FASHION MANAGEMENT ♦ FASHION MERCHANDISING ♦ MERCHANDISE BUYING AND PLANNING ♦ MARKETING ♦ ACCOUNTING

♦ EXPERIENCE ♦

INTERN ♦ WALMART ♦ GLENOLDEN, PA ♦ 6/2009-PRESENT

♦ Studied each and every department and position necessary to run a Walmart store

♦ Ensured that customer service was at its highest level throughout the store

♦ Made scheduled for employees

♦ Resolved customer complaints

♦ Presented innovative ideas to improve the company

HARDLINES TEAM MEMBER ♦ TARGET ♦ LIONVILLE, PA ♦ 01/2009-6/2009

♦ Greeted customers and ascertained what each customer wanted or needed.

♦ Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

♦ Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

♦ Answered questions regarding the store and its merchandise.

♦ Describeed merchandise and explained use, operation, and care of merchandise to customers.

♦ Ticketed, arranged and displayed merchandise to promote sales.

♦ Studied each and every department and position necessary to run a Walmart store

CASHIER ♦ WAL-MART ♦ STROUDSBURG, PA ♦ 04/2008 - 08/2008

♦ Received payment by cash, check, credit cards, vouchers, or automatic debits.

♦ Issued receipts, refunds, credits, or change due to customers.

♦ Ensured that each person receives outstanding customer service.

♦ Maintained clean and orderly checkout areas.

♦ Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners.

♦ Answered customers' questions, and provided information on procedures or policies.

REFERENCE AVAILABLE UPON REQUEST

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