Management, Management Training

JERONNE VALSSAINT

*** ********** ***** 706-***-**** Home Columbus, GA 31907 321-***-**** Cell

*********@*****.***

OBJECTIVE

EDUCATION /LANGUAGES / COMPUTERS

UNIVERSITY OF PHOENIX (09/2009 - Present), Columbus, GA, Master of Business Administrative in process, Coursework to date: Business Law, Business Management,Leadership Management,and Quantitative of Business

MOUNTAIN STATE UNIVERSITY (04/2008), Beckley, WV

Bachelor of Science in Organizational Leadership Management with a concentration in Human Resources (HR) Management, GPA: 3.5; 137 Semester Hours Credit.

Organizational Leadership: philosophy and principles relevant to how organizations work, from small home-based to large multi-national businesses; developed knowledge and skills to assess the needs of any organization and to plan and implement changes within it.

Human Resources Management: acquired knowledge regarding issues such as recruiting and managing employees, staff training, compensation and benefits management, labor relations, and organizational development.

Coursework: Principle Issues / HR, Principle / Issues of Management, HR Strategic Applications, HR Development, HR Analysis / Applications, Problem Solving Practicum

Languages: Fluent in English and Creole; Speak French

Computers: possess working knowledge of Microsoft Office (Word, Excel, PowerPoint) and the Internet

EMPLOYMENT HISTORY

DILLARD DEPARTMENT STORE (10/2006 to 10/2009), Associate, Columbus, GA & Orlando, FL US.

RATED CONSISTENTLY IN THE “TOP TEN” in the areas of Customer Service, New Accounts, and Leadership as a Coach purse specialist at the Accessories Counter (Columbus) and the Children’s Department (Orlando) for one of the area’s premier department stores.

UTILIZED OUTSTANDING CUSTOMER RELATIONS EXPERTISE to successfully build an excellent rapport with customers. Understood the value of earning the customer trust and confidence, listened to the customer purchase desires and needs, presented the product that best met those needs, suggested related items to increase the sales dollar volume and finalized the sale to the full satisfaction of the customer.

PARTICIPATED IN SPECIAL PROMOTIONAL LAUNCHES using expertise and product knowledge, guidelines of each promotional event, attractive displays and outgoing personality to ensure launches were successful. Recognized often for reaching performance goals of the promotions including, as an example, winning a Cash Award for promoting the product Spanks.

OPERATED COMPUTERIZED SYSTEM (CAD) that retained all general information regarding customers and sales.

JERONNE VALSSAINT

EMPLOYMENT HISTORY continued

RESIDENCE INN (01/2006 to 05/2006), Guest Service Representative, Orlando, FL

GREETED, REGISTERED, AND ASSIGNED ROOMS TO GUESTS at a 300-room hotel. Made and confirmed reservations, verified credit cards and other methods of payments, issued keys and gave directions to rooms.

PROVIDED ADMINISTRATIVE / GENERAL OFFICE SUPPORT to the management such as keeping records of room availability and guests accounts, posting charges to ledgers, computing bills and balancing cash accounts, conducting audits, and recording guest comments.

ENSURED CUSTOMERS ENJOYED EXCELLENT SERVICES by handling any requests in a timely manner such as contacting housekeeping or maintenance staff when guests reported problems.

ROSS DEPARTMENT STORE (07/2002 to 06/2003), Representative, Killeen, TX

PROVIDED COURTEOUS AND KNOWLEDGEABLE CUSTOMER SERVICE in a self-serve retail store. Assisted customers in finding merchandise and answered customer questions regarding merchandise, store policies, or any complaints.

MANAGED CHECK-OUT COUNTER / CASH REGISTER in a fast-paced environment: scanned merchandise for purchase; operated computerized cash register to accept payments of cash, check, and credit card; bagged purchases, and issued sales receipts. Counted drawer cash at beginning of shift and balanced drawer at the end of shift.

MACY’S / BURDINES (03/2000 to 06/2002), Consultant, Palm Beach Gardens, FL

CONSULTED WITH CUSTOMERS REGARDING PURCHASES in both the Children’s Department and the Women’s Department at this mid-to-high range store that carried a wide range of merchandise from home store items to exclusive brands.

SERVICEACTIVITIES included creating eye-catching displays, learning all aspects of new products, initiating contact with new/prospective customer to offer services, identifying customer needs/desires and assisting with selection of merchandise, presenting merchandise along with coordinating merchandise to enhance sales, closing the sale to the customer’s full satisfaction, and establishing rapport with customer to encourage future patronage.

VOLUNTEER / PROFESSIONAL ATTRIBUTES

Volunteer and Secretary / Treasurer for Army Family Readiness Group at Ft. Benning, GA since October 2008 to present. Assist with banking and expenditures; accountable for up to $1500. Plan monthly meetings, fundraisers and activities for military families including providing support to families during Deployments.

PROFESSIONAL AND INTERPERSONAL SKILLS include the ability to communicate well with people on all levels, to plan and organize both time and tasks, to anticipate / identify problems and implement effective solutions, and to lead / persuade others by directives, example and motivation.

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