Customer Service Physical Therapy

Norman A. Simmons Jr.

*** *. ******* ****, *******, IL. 60651

773-***-**** (C) – *********@***.***

Summary of Skills

• Customer Service

• Excel

• Reporting

• Analyze Traffic Patterns

• Power Point

• Strong Communication Skills

• Microsoft Word

• Office Support

Professional Experience

Mac Neal Hospital

Oak Park, IL 04/1999 – 02/2011

Sterilization Tech

• Conducted sterilization for all types of hospital surgical equipment.

• Maintained inventory for hospital supplies and equipment.

• Processed Physician and answered nurse’s telephone orders for surgical equipment trays.

Rehabilitation Tech

• Assisted Therapist and Assistant Therapist with equipment assembly and patient physical therapy program.

• Maintained physical therapy equipment.

• Received recognition for outstanding patient service.

Food & Nutrition Aide

• Trained over 15 employees on department standards and procedures.

• Ensured each patient dietary standards were met as prescribed by hospital doctoral staff.

• Distributed patient meals and resolved patient meal complaints

• Maintained inventory of food supplies.

Education

DePaul University

Chicago, IL

2003 Bachelor of Arts, Communications

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