Human Resources
Resume:
Jennifer L. Sanders
Hanover, PA 17331
***********@*******.***
OBJECTIVE
To obtain an entry-level human resources generalist position within a quality organization, emphasizing shared goals, teamwork, high-standards, and accountability.
SUMMARY OF QUALIFICATIONS
Human Resources Management Skills
• General understanding of employment law including: ADEA, ADA, FLSA, FMLA and Title VII.
• Identifying staffing needs as well as recruiting, interviewing, and selection of employees.
• New and ongoing employee training and development.
• Management of personnel resources through motivation, development, and evaluation of employees.
• Developing and building work teams that foster mutual trust, respect, and cooperation among team members.
• Basic understanding of psychology including: personality types, human behavior, learning, motivation, and abilities.
• General understanding of employee compensation and benefits.
Communication Skills
• Effective verbal skills including: use of clear and concise explanations, employing proper tone and body language, and
being able to convey thoughts and ideas effectively.
• Establishing and maintaining current employee, client, and business relationships.
• Effective written skills including: production of promotional mailers, employee handbooks, and knowledge of business
correspondents; using proper grammar and punctuation.
• Outstanding interpersonal skills aimed at building constructive and cooperative working relationships with others, and
maintaining them over time.
Administrative Skills
• Extremely well organized; paying special attention to details and instructions.
• Outstanding time management skills.
• Conducting research of client base, business vendors, and business trends.
• Preparation of documents such as: spreadsheets, correspondence, newsletters, and training materials.
• Handling of sensitive information as it pertains to employees and customers.
• Proficiency of computer skills including: Microsoft Word, Excel, PowerPoint, and Internet functions.
Customer Service Skills
• 10+ years experience in all aspects of customer relations.
• Providing outstanding service before, during, and after any customer contact.
• Defusing hostile customers; using empathy and offering solutions to resolve any conflict.
• Excellent follow through ability in a timely manner.
• Acquiring and retaining customers by providing outstanding service.
EDUCATION AND TRAINING
University of Phoenix
A.A. in Business
Anticipated Graduation in April 2011
GPA: 3.97 out of 4.0
Goal: Continuation of Education, MBA with a concentration in human resources
South Western Senior High School-Hanover, PA
Diploma – General Studies
Training
2001-Principles of Banking, American Institute of Banking
2002-Sterling Certified Supervisory Certificate, Sterling Financial Inc.
2005-Menu Presentation Selling, ADM Marketing Inc.
2010-Helping Employees Deal with Change, HAHRA
2010-Creating Line of Sight, HAHRA
EMPLOYMENT
2005 – 2010, Finance Manager, Livelsberger Automotive Inc.
2002 – 2005, Senior Account Executive, Beneficial Inc.
1999 – 2002, TeleServices Representative II, Bank of Hanover
ADDITIONAL INFORMATION
SHRM – Student Member 2010
HAHRA – Student Member 2010
YWCA of Hanover, Diversity Summit 2010 – Event Planning Committee Member
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