Front Office Reception, Order Entry, Data Processing, Customer Service
Resume:
Joy Niklas
Tampa, Fl *****
SECRETARY / RECEPTIONIST
Experience in medical reception, secretarial and data entry services. Strong communications, phone and office skills. Expert knowledge in all phases of customer service.
• M.S. Office • Typing • Appointment Scheduling.
• Accurate Data Entry. • Record Keeping. • Customer Service Driven
• Confidential data handling. • Professional Correspondence • People Management and mentoring.
PROFESSIONAL EXPERIENCE
Knowledge Points Tampa,FL (2009-Present)
TutorU Orlando, FL (2007 - 2009) Same owner
Seasonal part time data entry and invoice processing.
• Use MS Word and Excel to create and track invoices from web based application.
• Analyze and document invoice exceptions.
Independent Tutor, Tampa, FL (2008- Present).
Working in conjunction with parents to provide tutoring through tenth grade.
• Assist multiple students to achieve goals set by parents
• Grade tests and track progress using on-line application.
• Troubleshoot minor problems with on-line course application.
Williams-Sonoma Tampa, FL (2001 - 2003)
Part Time sales cashier and product demonstrator. Handled customer satisfaction issues, maintained shelf stock, POS and inventory.
• Assisted with store opening.
• Demonstrated products.
• Took inventory, restocked and maintained product display in accordance with company standards.
• Ensure proper handling of customer financial information.
• Handled customer complaints.
Dr. James Greco Jr. O.D. Tampa, FL (1985 - 2007)
Managed the optical dispensary, fitted and dispensed eyeglasses, did minor repairs, frame board management, instructed patients in insertion and removal of contact lenses, and placed orders by computer, fax and phone. Experienced handling multiple vision plans, patient work-up, and front desk reception.
• Maintained proper inventories at all price points and styles to meet all patients’ needs while staying within a limited budget.
• Offered “add-ons” and upgrades which increased customer satisfaction and sales income.
• Fulfilled customer service needs by communicating daily with them, appropriate following up, and problem resolving.
• Met with sales reps to select merchandise, work out returns and delivery terms.
• “Worked-up” patients for doctor
• Front desk reception as necessary.
• Transcribed medical reports
Education & Certifications:
• CDU, Seeking BS degree, 2008 - present
• Hillsborough Community College, AS, Opticianry Dispensing Technology, 1985
• Fl Optician License 2578 (currently inactive status)
• Florida licensed since 1985
• ABO and NCLE certifications expired 2009.
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