Customer Service Professional
Resume:
Dear Hiring Manager,
I am a young, hard working, driven individual with a strong desire to succeed. Within a 2 year period, I was able to develop and strengthen many important skills which make me a great fit for your available position.
This includes but is not limited to;
•The ability to multitask/prioritize
•Professionalism
•Great phone etiquette
•Excellent verbal and written skills
•Data entry (approx. 45 wpm)
•Ability to work with a multi-line phone system
• Some Word, Excel and Outlook experience
•Adaptibility
Most importantly, what sets me apart from other applicants is that I am not just looking for a paycheck; I am looking to fulfill your needs for the position and will work hard to exceed your expectations. What is important to me is setting the example and becoming an asset to the company. If these are the qualities you need in an employee, I would love to schedule an interview to further discuss the position at your convenience.
In closing, I would like to thank you for your time and careful consideration. I have copied my resume into the body of this message below.
Have a great day!
Signed,
Haley Reyna
Haley Reyna
**************@*****.***
OBJECTIVE:
To obtain a fulfilling position where my experience in customer service can be utilized to maintain and/or improve customer satisfaction.
SKILLS / QUALITIES:
2+ years customer service experience in a high stress environment
Responsible, reliable & punctual
Ability to easily adjust to changes in policies and procedures
Ability to multi-task
PROFESSIONAL EXPERIENCE:
Starbucks (05/2007 – 09/2007)
Barista
Greeted customers, maintained front end cleanliness and cashier duties
New Path Financial (04/2009 – 07/2011)
Quality Assurance Officer (04/2009 – 05/2009)
Reviewed files for accuracy, checked all pages of submitted contracts for required signatures and submitted completed files to Compliance department. Some data entry and filing required.
Compliance Officer (05/2009 – 06/2009)
Made outbound calls to new clients and reviewed key points of the contract during a recorded call to ensure customer fully understood the terms of the agreement. Continued to handle some Quality Assurance duties.
Customer Service Representative (06/2009 – 09/2010)
Maintained a client base of up to 800. Handled all inbound calls on average of 50-100 daily as well as bi-monthly follow up calls to enrolled clients. Also assisted with overflow calls acting as company receptionist. Handled mail, faxes and emails while corresponding with customers and maintaining their accounts. Responsible for client retention and customer satisfaction.
Customer Service Lead (09/2010 – 07/2011)
Supervised a team of up to 10 representatives, continued my duties as a customer service representative with a reduced pipeline of up to 575 clients. Trained new hires, handled escalated calls and worked closely with the operations manager to improve customer satisfaction. Continued to manage overflow calls as receptionist for the company.
REFERENCES:
Boris Stricevic
Former Manager
Ryan Morris
Business Acquaintance
Scott Wolski
Personal Reference
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