Customer Service Manufacturing

JACOB Polston

Manufacturing Experience -

I am a highly skilled manufacturing professional with more than

twelve years of experience: improving quality, profitability and processes

within the manufacturing industry. Demonstrated ability to help design for

manufacturability and implement quality standards. Strong understanding of

all areas within manufacturing such as; writing engineering change orders

(E.C.O), process change orders (P.C.O), corrective action reports (C.A.R),

manufacturing deviations, and the importance of ISO.

Expert in gathering, analyzing and defining business and

manufacturing requirements; creating metrics, trend charts and other

decision-making tools; leading production employees through process-mapping

initiatives; and designing/re-engineering processes, workflows and

technology solutions for logistic systems and custom applications. Proven

ability to lead seamless implementations and deliver next-generation

technical solutions while improving revenues, margins and workplace

productivity.

Expertise Highlights

|Manufacturing Method Sheets |Database Design & Management-Access |

|Strategic Technology Training |Major Product Implementations |

|Production Quality/Lean |New Product Introduction-Training |

|Improvements |Project/Time Management |

|Customer Service |Technical Writing (Manuals/System Specs) |

|(internal/external) | |

|Hardware and Software | |

|Troubleshooting | |

Professional Experience

|sick inc.- Minneapolis, mn |2005 to 2012 |

|Manufacturing Engineering Technician IV (LEAD) |2010 to 2012 |

|Manufacturing Engineering Technician I, II, III |2005 to 2010 |

Key Responsibilities:

Writing engineering change orders (E.C.O), process change orders (P.C.O),

corrective action reports (C.A.R), answering preventive action reports

(P.A.R.) and manufacturing deviations. Along with writing and answering I

was also in charge of implementing the changes in a timely manner.

Supporting the daily manufacturing and each production line to insure

proper working order of all equipment. Fixing and troubleshooting any

problem that occurs on the production floor, as well informing the

production line of results (the why) and if needed the production

supervisor if equipment will be down.

Developed streamlined procedures that decreased labor time and eliminated

redundancies.

"Fire Fighting" with project managers problems daily, on the many issue's

they may have on an installation of any barcode logistics system. Obtaining

products to resolve the problem, and working with inside sales to have it

shipped.

Training production employees on new product introductions, in-line quality

inspection, new software, new equipment/proper use, electrostatic

discharge, and the principles of lean production. Training other

technicians on equipment use/software and proper troubleshooting

procedures.

Documented workflows and executed comprehensive training plan for the

production staff which helped seamlessly transition U.L. production panel

building, from Germany to the United States.

Automated previously manual, time-consuming processes to drive proper

serial number data tracking/accuracy, for all barcode logistic systems

within a Microsoft Access platform utilizing SharePoint forms.

|information resource. Pittsfield, MA |2003 to 2005 |

Field Engineer

Key Responsibilities:

On call 24 hours a day 365 days a year, for any problem our commercial cut-

in operators might have. This includes remotely trying to resolve the

problem. Response time was imperative as downtime could black out

television stations CNN, NBC etc... and potential have the companies

service removed from cable station.

Troubleshooting all aspects of a commercial television production studio;

Setting up/fixing modulators-pulsars and reconfiguring them. Maintaining

channel line ups, updating Port Map, swapping ports on the system

controllers, and maintaining/backing up a Sea Change Video Server.

Training new employees on proper commercial insertion technique, proper use

of video cut-in consoles, data entry-computer use. Giving feedback to

studio employees on what caused a problem, along with the information

needed to avoid it in the future.

|fiber sense Canton, MA |2001 to 2003 |

Fiber Optics Electro Mechanical Technician II

Key Responsibilities:

Verifying respective characteristics for product performance; performing in

process testing as needed to support the build process and provide data for

subsequent operations. Supporting product improvement efforts, providing

assistance to manufacturing and engineering in evaluation and resolution of

problem areas.

Built fiber optical gyros for military applications, some functions of

assembly were: Splicing 125-80 micron fiber, winding 2500 meter fiber optic

coils optical alignment, pig tailing, and splicing.

Training new employees on building fiber optical gyros, and the importance

of quality during assembly.

|intel bedford, ma |2000 to 2001 |

Assembly/Test Technician I

Key Responsibilities:

Testing computers, assembling computers. Trouble shooting test

equipment/computer components.

Working with engineering to help develop new designs. Training new

employees on all test equipment. Working in an ISO 9001 environment.

|washington inventory Lowell, MA |1999 to 2000 |

Inventory Specialist

Key Responsibilities:

Supervising a five member team while counting clients inventory. Counting

store supplies, auditing other employees counts, training new employees,

and driving the company van to client sites.

|ups Lowell, MA |1999 to 2000 |

Inventory Specialist - (seasonal work)

Key Responsibilities:

Loading trucks by zip codes, offloading the conveyer and sorting packages,

driving forklifts, and delivering packages to homes and businesses.

Education & Technology Summary

|Certification|Certificate, Six Sigma: Total Quality Management- Quality & |

|s: |Productivity Solutions Inc. 2004 |

| |Certificate, Six Sigma: Process Management- Quality & |

| |Productivity Solutions Inc. 2003 |

| |Certificate, Soldering: IPC-A610, J-STD-001, |

| |IPC-7711-E.P.T.A.C, Corporation 2002 |

|Applications:|Familiar with ISO Standards, Lean, and Six Sigma (Five S) |

| |CorelDesigner-100%,DeepExploration-100%,SolidWorks-50%, |

| |LabelView, Codesoft, |

| |TimerPro,EDB-SAP,RealVNC,IISConfiguration,ProcommPlus,VPN,DOS,|

| |TCP/IP,-All Microsoft Windows Platforms, Word, PowerPoint, |

| |Access, excel, Infopath and all operating systems. Familiar |

| |with all email applications, Lotus Notes, Outlook, Yahoo |

| |etc... |

|Education: |Rasmussen College: Business Management Bachelor's degree - |

| |Information Technology Specialization (maintained 3.9 GPA)|

| | |

| |Lowell High School: Diploma |

| | |

| | |

| | |

Contact this candidate