Customer Service Data Entry
Resume:
David J. Huggins
am64r0@r.postjobfree.com
Administrative/Data Entry/Customer Service
Previous Experience:
American Access – 05/2011 - 04/2012
Modular wheelchair ramp manufacturer and distributor, serving veterans and workers compensation claims; also provides grab bars, porch lifts, and vehicle lifts for disabled patients. (temporary position)
• Was responsible for coordinating the evaluations and installations of handicap accessible materials through nationwide network of contractors
• Coordinated shipping of materials with our manufacturing plant; was responsible for creating bills of lading and entering the information accurately into our database
• Responsible for creating price quotes for our clients through Quickbooks
• Often required to complete projects from beginning to end within a 2-3 day period; worked closely with our clients and contractors to ensure that work was completed on time
• Followed up with the recipients of our materials to make sure that everything was installed properly and working to their satisfaction
Angles Communications - 03/2008 – 04/2011
Telecommunications company; Provided home telephone services to low income and poor credit customers through government subsidies
• Provided support to our network of merchants across the southeast; when they had an issue at one of our point-of-sale locations, I would work with them and our customer to make sure the problem was corrected
• Was encouraged to build strong relationships with our merchants to ensure that they felt comfortable with our service and did not go to someone else
• Responsible for dispatching technicians and scheduling customer repairs to ensure that issues were handled within a 24-48 hour time frame.
• Set up merchants at our point-of-sale locations with the ability to accept payments through our online terminal
• Was trained to assist our marketing director in the advertising department part-time; was given input on different advertising layouts and marketing strategies such as mailers and promotions. Assisted in creating a social media marketing strategy for the company.
• Responsible for obtaining and scanning the proper documents for each customer which allowed us to offer the government subsidized lifeline/link-up discount on their bill
• Provided support to our independent sales reps in the field
• Reason for leaving: Company-wide layoffs
CTSI Global – 05/2007 – 02/2008
Logistics/Supply Chain Solutions
• Collected freight bills and bills of lading every morning from our clients and distributed them to the appropriate handler for processing
• Received packages from FedEx, UPS, & DHL every morning and scanned them into our database
• Responsible for delivering mail and packages to management staff daily
• Responsible for typing and sending documents, and any other miscellaneous clerical work that was needed
Memphis City Schools – 01/2007 – 05/2007
Data Entry specialist & warehouse worker for the school system (temporary position)
• Responsible for keying in each individual school’s inventory data into Microsoft Excel
• Entered in each purchase a school made (purchase #, item code, price, and quantity) and was required to input the data quickly and with 100% accuracy
• Often required to search the warehouse for specific items and load them onto trucks to be delivered to schools
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MCI/Verizon IP Relay – 08/2005 – 01/2007
IP Relay operations for the deaf and hard of hearing; Call center
• When a person who is deaf or hard of hearing needed to make a phone call, they would use a TTY machine. My job was to take what they typed on the machine, and say it verbatim to the end user on the other end of the line. I would then take the end user’s response, and type it back verbatim to the original caller.
• Reason for leaving: Went out of business
Skills
• Able to type 65-70 wpm with great accuracy
• Proficient in Microsoft Office programs Word, Excel, and Outlook
• Able to adapt to new programs quickly
• Experienced in customer service and relations
• Several years experience with data entry and management
• Adept at utilizing current social media tools in an effort to drive business
• Experience working in fast paced environments while still keeping a close eye to details
• Able to lift and move heavy items if required
• Motivated, driven, and looking to provide excellent results in everything that I do
Education
• Graduated; Bolton High School (2005) – 3.2gpa
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