Customer Service Quality Assurance

Lawrence G. Dela Cruz

Mailing: P.O. Box **** Delano CA 93216

**** **** ** ****** ** 93215 661-***-**** Cell: 661-***-****

Email: ***********@*****.***

QUALIFICATIONS:

Knowledge of and/or experience with the following:

• Electronic testing devices – Oscilloscope, Function generator, Digital multi-meter

• Concepts and troubleshooting of AC and DC circuitry, Analog and digital devices

• Programming in Visual Basic and ABEL

• Ladder logic programming utilizing PLCs (Allen Bradley)

• Sequential logic and logic gates utilizing programmable Logic Devices

• Function of operational amplifiers (Op Amps)

• Troubleshooting computer problems (Hard drive, MoBo, Printer, Software)

SOFTWARE SKILLS:

Proficient in the following programs:

• Multi-Sim 9/10

• Microsoft Word 2003/2007, Excel, Power Point

• Visual Basic

RELEVANT SKILLS:

• Certified for Powered Industrial Trucks equipment: Reach Truck, Stand Up Fork,

Stand-up Tugger, Stock Picker

• Bilingual (Fluent English/Tagalog)

EDUCATION:

Associate of Science degree, Computer and Electronics Engineering Technology

ITT Technical Institute – Clovis CA

Graduated: March 9, 2011

WORK EXPERIENCE:

Electronic Technician Halliburton Energy Services, Inc. – Bakersfield, CA 8/2011-12/2011

• Troubleshoot and repair of electro-mechanical equipment in remote customer sites.

• Maintaining electronic instrumentation to provide reliable well maintained equipment to ensure service quality.

• Perform routine and preventative maintenance of electronic and electro-mechanical equipment.

• Perform complex operations using test equipment and surface equipment required to test and calibrate instruments.

• Assists in supervising others. Provides basic job training and guidance on a regular basis

• Troubleshoot and repair computer problems

Material Handling / System Operator Sears Logistics Systems – Delano, CA 5/2004 – 07/2011

• Operate computers to run the merchandise in the conveyors

• Sort merchandise from other branches and distributors

• Troubleshoot bad labels by the scanner sortation/shipping operator on technical issues

• Handle all quality assurance issues regarding packaging and merchandise inventory

• Work with Scheduling Department to schedule and book trailers ready for distribution

• Able to work all departments including case pack, break pack, and shipping

Cashier/ Customer Service Fastrip Food Store – Delano, CA 8/2004 – 05/2011

• Help customers to locate desired food/merchandize

• Provide information regarding up-coming sales each month

• Handled cash register duties; open and close the store as assigned

Farm Laborer VBZ Grapes Company – Richgrove, CA 5/2003 – 5/2004

• Performed pruning, packing, spacing leaves, picking grapes

• Planted grapes and worked inside the warehouse to repack the stocked grapes

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