Customer Service Training

Jason Calvert

**** ******* **

#****

Jacksonville, FL 32277

OBJECTIVE

Phone: 904-***-****

Alt: 256-***-****

E-Mail: ************@*****.***

Self-motivated, analytical and detail oriented professional interested in management opportunities.

SKILLS and AWARDS

• Working knowledge of Microsoft Outlook, Powerpoint, Excel and Word.

• Awarded the Army Commendation Medal (twice), Good Conduct Medal (twice), awarded numerous Certificates of Appreciation outstanding academic and practical performance at the US Army Primary Leadership Development Course (Commandant’s List) and superb leadership and exhibiting the Army Values during combat exercises at the National Training Center at Ft Irwin, CA (Order of the Breach),

• Excellent leadership qualities developed from nearly eight years military experience in both training and combat operations.

EXPERIENCE

Signals Intelligence Analyst 7/2002 – 4/2010

United States Army

Ft Drum, NY and Presidio of Monterey, CA, AA

• Collected and analyzed intelligence for combat operations during Operation Iraqi Freedom on three deployments.

• Manage brigade level intelligence gathering and analysis team of up to 22 military service members and civilian linguists assigned to the 10th Mountain Division (Light Infantry).

• Coordinated with company and battalion leaders to perform tactical operations on persons involved in insurgent activities.

• Responsible for mission essential equipment valued at over 1 million dollars.

• Managed a team of six soldiers coordinating military training activities and maintaining administrative and training records for a company of up to 206 soldiers involved in language training at the Presidio of Monterey.

• Supervised and maintained security operations for a tactical secret information facility according to regulations outlined by the US Army and National Security Agency.

Scheduling Analyst 6/2000 – 7/2002

Shop At Home, Inc. Nashville, TN

• Coordinated the scheduling needs for a customer service call center that consisted of over 50 representatives.

• Monitored and analyzed manpower needs for three shifts.

• Provided statistical reports for the sales and customer service call centers.

• Made staffing recommendations to management based on analysis of real-time performance.

• Ensured that national call center resources were effectively utilized to provide optimum service levels.

Customer Service Line Supervisor 3/1998 – 6/2000

Comdata Corp. Lavernge, TN

• Solved payment issues experienced by customers.

• Coached customer service representatives in their efforts to correct issues with payment processing.

• Identified patterns of recurrent customer issues and worked with the team manager to identify relevant solutions.

• Provided additional training to representatives enhancing the general proficiency of the call center.

EDUCATION

Athens State University - Bachelor of Arts History GPA: 3.3

Athens, AL

Focus on cultural studies in 19th century America and Europe.

1998

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