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Michelle M. Kelley

** ******* ****

Milton, VT **468

Qualifications

Dedicated to performing an excellent work atmosphere. High personal moral standards and work ethic. Ability to work with all employees on an equal basis. Attention to small details, ability to identify potential difficulties prior to problem surfacing, and pride in a well completed project. Ability to perform work independently, receiving a minimum of detailed supervision and guidance and a strong willingness to learn

Work experience

2007-Present Prosper - Ecommerce Program - Website, Marketing and Analysis

Currently enrolled with Prosper. I have learned to build and maintain websites to include designing, product upload and inventory control as well as in the process of learning to build and maintain information based sites. I have helped others to build and maintain a website through their site program as well. . Implementing new and different marketing methods including keyword research, blogs and syndication, Ebay techniques, web 2.0. SEO and SMO. Courses still in progress (evening class once a week)

2004-2006 Eastern Maintenance & Services, Inc. Washington , DC

Quality Control /Site Manager

Responsible for maintaining All Government quarters, ensuring all contractual obligations are consistently adhered to. Responsible for the overall operation of all site projects, site visits, subcontractors – pre construction to completion, Indefinite quantity work , Firm Fixed Price work, as well as Credit Card. Maintain all billing for all projects, ensuring all work is done in a timely and efficient matter and the contractual obligations are met. Manage 16 Employees, time collection, work authorizations, ensure all documentation is properly compiled and reports are analyzed for accuracy. Train all employees the current and new techniques implemented as software was updated within our database. Maintain all database documentation in computer based management (Maximo) for accurate record of all work performed. Schedule all work in accordance with the Quality control plan. Inspect and maintain all schedules and work to ensure the overall operation is successful.

August 2004 – January 2005 – Woodbridge Run Housing Facility Woodbridge, VA 628 Government Quarters

January 2005 – 2006 – Bellevue Navy Housing - 188 Government Quarters –in addition to The Executive Quarters in the Washington Metro area – 48 Government Quarters throughout DC and Virginia.

2003-2004 Public Works Center, Washington Navy Yard, DC

Quality Assurance specialist

Responsible for ensuring all contract performance is acceptable, and meets all requirements of the contract. This includes ensuring quality control is satisfactory, statements of work meet all specifications, customer complaints are investigated and resolved, and all work is consistently inspected including IDQ and firm fixed price work. Ensured all work performed, or to be performed would meet the obligations and satisfaction of everyone involved. Attended site visits, meetings, and worked with contract specialists to ensure contract requirements were met by all parties. Implement the new Maximo database and received courses and completion in government contract computer based management systems.

2000-2003 Eastern Maintenance & Services, Inc. Washington , DC

Office Manger/Administrative Assistant

Responsibilities include providing secretarial support, and a close and highly responsive relationship to the day-to-day activities of the Project Manager and staff. Receive, input, and distribute work orders to service crews upon customers’ requests for service. Filing work orders and other office records. Processed billing & purchase orders, as well as ordering of all material and supplies using Government Maximo management system. Prepared all government invoices (IDQ & FFP) for work completed and provided proposals on occasion. Interface daily with government Housing Manager and Quality Assurance Inspectors. Fill in for project manager on quality control, inspections and other issues when needed.

1998 – 2000 Independence Federal Savings Bank Washington , DC

Teller/Head Teller

Responsible for all teller and customer transactions, deposits, withdrawals, money market, Certificates, Retirement accounts, proofing, and had a reoccurring record of balance with cash drawer and vault during employment. Promoted to Head teller within four months. Handled ATM transaction & balancing, ordering & counting of all money in vault. Supervised & trained new employees on teller line and ATM.

1996 – 1998 Army & Air Force Exchange Washington , DC

Customer Service Supervisor

Responsible for Customer Service related issues, credit card processing, complaints, money management, & general services. Received Supervisory position within 6 months. Maintained & instructed a crew of eight employees as well as handling of money & balancing for all

Certifications/Skills

· Long & Foster Real Estate Certification 1996-1997

· Customer Service Training & Certification 1999 – 2004

· Occupational Safety & Health Certification 2002 -2005

· Strayer University Correspondence Courses Business Management 2000-2002

· Microsoft Office Certification course 2000-2001

· Maximo Training Courses & Tutorials 2000 - 2006

· Proficient in Microsoft Word, Excel, Power Point, Office & Maximo

References

Available on request

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