Customer Service Manager
Resume:
Alicia A. Moore
Palm City, FL 34990
772-***-**** Cell
Email: **********@*****.***
Education:
Morris Central School High School Diploma 06/2002
University of Phoenix (Online) Major: Financial Services 06/2010-Present
Experience:
03/2010-07/2010: SpeakEasy Transcription, Inc.
Title: Medical Transcriptionist, Q&A
Duties: responsible for analyzing and reviewing documents to verify the accuracy of patient and provider information, typographical errors, spelling, punctuation, personal information of the patient, claim numbers and dates, completeness and timeliness of the document. If the report does not meet the established definition for accuracy, completeness and timeliness, I advised the company regarding corrections needed to be made to transcribed material and recognized inconsistencies and errors to ensure necessary corrections are made. Responsible for keeping the confidentiality of all patient information accessed, in accordance with HIPAA, and other applicable laws and regulations.
Handled billing for transcripts.
11/2009-01/2010: Hale Indian River Groves (Seasonal) 772-***-****
Title: Call Center Operator
Duties: Answered incoming calls, entered customer orders into computer, and tracked customer orders.
12/2007 – 9/2009: Paula Holden Interior Design 772-***-****
Title: Accounts Payable Assistant
Duties: Experience with QuickBooks. Assisted Accounting Manager. Worked with purchase orders to audit bills for accuracy, made payments by check, credit card, or online, balanced petty cash, journal entries, filing and mail, made copies, faxes, and spreadsheets, purchased client merchandise. Input proposals into computer utilizing Design Manager Software for the design of residence/restaurants to client. Called vendors for pricing on labor. Price fabrics, wallpaper, furniture and obtain availability. After acceptance of proposal by client, generate and fax purchase orders. Make designers binder showing manufacturer of items, cost, stock and sample of fabric or wallpaper. Check with vendors to insure item is on time and has been paid for. Advise client of status of orders. Find replacements of items that are discontinued or back ordered. Assist with the installation of the project. Paid owner’s personal bills. Opened mail and distributed to appropriate department, answered phones. Handled scheduling appointments for designers.
03/2007 – 11/2007: Wal-Mart 772-***-****
Title: Customer Service
Duties: Customer Service, Cashier, and Stock.
10/2006 – 12/2006: Hale Indian River Groves (Seasonal) 772-***-****
Title: Call Center Operator
Duties: Answered incoming calls, entered customer orders into computer, and tracked customer orders.
10/2005- 05/2006: Wal-Mart 772-***-****
Title: Customer Service
Duties: Customer Service, Cashier, and Stock.
03/2003 – 04/2005: Support Claim Services 631-***-****
Title: Claims Administrator
Duties: Data Entry, helped customers with doctor appointments, called doctor’s offices to make appointments, reviewed medical reports and medical records, answered incoming calls, sorted mail and filing.
Skills: Proficient: Microsoft Office, Outlook, Word, Excel, QuickBooks Pro, Design Manager 6.0, Internet, and other Specialty Software’s, also experience in 10 key.
Certified Keyboard Specialist in New York State.
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