Business Analyst

TYLER B. SPINDEL, PMP

*** ***** *** ****** ****, PA 19317

240-***-**** *******@*****.***

SUMMARY

Possesses current DoD TS and DHS Public Trust Security Clearances Experience in business analysis, technical writing, process engineering, IT project planning, project scheduling, CMMI Level III software lifecycle development practices, and business development. Graduated top .5 percent from Penn State’s main campus. Excellent written and oral skills. Skilled in analyzing quantitative and qualitative data. Driven, analytic thinker with a proven ability to improve an organization’s efficiency. Expert knowledge in MS Visio, Project, Excel, and Word. Experience with SharePoint, Quality Center, and Razor.

EDUCATION

The Pennsylvania State University, Schreyer Honors College State College, PA

BA: English, Minor: Sociology 2009

* Major and Minor GPA: 4.0 * Graduated with Highest Distinction

EXPERIENCE

ALON, Inc, Springfield,VA May 2011 – Present

Project Management Analyst for DHS ICE, Office of the Chief Information Officer

• Supports to the Engineering, Program Enterprise, and Information Assurance Divisions

• Assists in the management of up to five virtual and co-located projects concurrently

• Coordinates projects across CIO branches to ensure process and technical compliance

• Delivers expertise in process engineering, quality assurance, project planning, and execution

• Designs and updates financial, management, and technical processes

• Responsible for overseeing the completion of all quality assurance tasks and documentation, pushing projects forward in the ICE OCIO Lifecycle Management process

• Compiles quality assurance process improvement reports, detailing process inefficiencies, risks, and mitigation strategies

• Confers with engineers, developers, IT specialists, and other technical points of contact to establish technical documentation content baselines

• Drafts, reviews, and submits high and low level, technical, functional, and training documentation, including test plans and requirements documents

• Organizes material and completes documentation according to ICE Management directives

• Develops and sends end-user IT alerts to be sent out to all DHS ICE employees, serving as a liaison between technical and non-technical personnel

• Designs end-user surveys to determine effectiveness of IT applications

• Recommends changes to improve usability of computer systems and technical documentation

• Works closely with key project stakeholders

• Manages Level III Helpdesk queues, triaging ticket priorities and providing support to end users

• Manages project schedules of over 1000 lines, managing expectations for target dates and implementation scheduling

• Serves as the division’s “resident expert” in Microsoft Project, answering questions and training both contractor and federal staff

• Notifies Senior management of project risks and provides mitigation strategies

• Submits and presents Infrastructure Change Requests to all DHS agency components for approval

• Responds to project datacalls

• Reviews resumes, interviews job candidates, and trains new hires on ICE processes and procedures

• Provides weekly project status reports to project stakeholders, highlighting potential risks, issues, and major work tasks

Sotera Defense Systems Systems, Mclean,VA January 2010 – May 2011

IT Program Management Office Analyst for the FBI, OCIO

• Worked in the PMO for an agile CMMI Level III certified software development center

• Analyzed CMMI business processes, transforming theoretical processes into a concrete workflow

• With MS Visio, diagramed CMMI quality assurance and CMMI training processes

• Revised the development center’s Software Lifecycle Management document and created training documentation to orient new employees to the project processes

• Helped determine which requirement items to include in a release, managing business priorities and advising senior management on risks

• Proposed, designed, and implemented process for planning software releases, decreasing project planning time and cost

• Coordinated development resource assignments, code delivery, testing and deployment activities

• Managed the decomposition of project scope and requirements into the WBS

• Developed estimate timeframes for producing project deliverables

• Worked with management to reduce project schedule through maximizing resource efficiency

• Tracked schedule metrics, including cost, percent complete, and remaining float

• Developed milestone marker presentations to obtain stakeholder approval; facilitated meetings

• Obtained project artifact approval from management stakeholders

• Trained development center personnel on business applications

• Leveraged statistical methods to track deliverable quality

• Developed advanced Excel workbooks to track project metrics, including application availability statistics and outage times

Business Development, Intelligence Solutions Division

• Led and assisted in the procurement of new and recompeted contracts while harmonizing business development activities across business units

• Managed business development efforts and assumed responsibility outside of job description for four months when the Director of Business Development position was unfilled

• Analyzed business case scenarios to determine corporate strategy

• Researched effectiveness of business solutions

• Concurrently led business development efforts on multiple contracts in all opportunity stages from pre-qualification to in-proposal, many times as the sole company representative

• Triaged potential sales opportunities and helped delegate company resources, improving the business development process’ workflow

• Helped establish yearly business development budget and five year business development strategy, identifying critical benchmarks for meeting development goals

• Collaborated closely with President, Vice President, and Senior Directors from both inside and outside the company while building corporate contracting opportunities

• Served as proposal coordinator and assisted in writing multi-million dollar proposals

• Resolved professional and interpersonal conflicts on proposal efforts, mitigating the conflict’s impact on the project’s overall success

• Served as resource manager for new employees joining SOTERA due to M&A activity

• Took lead role in designing and developing corporate employee mentorship program

• Advised and later participated on corporate Tiger Team to change annual review procedures

Penn State University, State College, PA September 2008 – August 2009

Research Assistant, Department of Sociology

• Worked in teams to develop two large-scale statistical databases that examine the political and social effects of newspaper article placements on American protest activity

• Improved research methodology by developing efficient search strings

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