Customer Service Representative

GLORIA ADKINS

High volume travel consultant with 15 years experience

*********@***.*** - 678-***-****

Upscale leisure with Carlson Wagonlit and American Express to include booking air,hotel, car, cruises, groups. R&R for employees overseas with charter flights, new hire orientation, emergency leave, sick leave all international.

Work Experience

HR Travel Consultant

KBR - Dubai, AE

September 2009 to September 2010

one year contract ended

Customer service / Travel consultant

American Express

2007 to 2009

Travel consultant

Carlson Wagonlit

1998 to 2007

Education

Gainesville State College - Oakwood, GA

2011 to 2011

International Travel Institute

2009 to 2010

Additional Information

Business owner of 5 years in a niche market with 3 employees

CEO of Archer Sports, Inc with locations in Pasadena and Webster, Texas

Trained and managed staff for 2 retail pro shops and 2 pro archery ranges

Part time work programs for high school students

Provided coaching and leadership for all employees

Innovated and streamlined excellent product mix for sales increase

Offered private lessons and personal consultation to customers

Sponsored promotions, special events and charity events throughout the year

Product presentation and marketing of vendor products in the store

Maintained strong relationship with vendors

Financial record keeping and payroll

Chief purchaser for all retail products

Store design with art work and murals

SUMMARY OF QUALIFICATIONS IN THE TRAVEL INDUSTRY:

Self directed professional in customer service and the travel industries

10 years plus in strong customer service and problem solving skills

Well traveled individual to include cruises with land and tour experience

Excellent verbal and communication skills

Microsoft word/excel/power point/lotus Typing 45 wpm plus

Computer programs /personal computers 10 key and related business machines

Executive Travel and scheduling Meeting planner

Call center experience

New Hire orientation

Accredited certification specialist for Hawaii, Mexico, Grand Cayman, Puerto Rico, Las Vegas, Costa Rica, Tahiti, Dominican Republic, Turks and Caicos, Beaches and Sandals Resorts, Carnival Cruiseline, Royal Caribbean Cruiseline, Princess Cruiseline, too many to list

Willing to relocate

KBR Human Resource/Travel Department and FLUOR Human Resource/Travel Department

• One on one employee interaction for travel arrangements

• R&R, emergency leave and demobilization processing

• Business travel to other departments to train employees

• Administrative duties, reports, follow ups, answering phone

• Processing of employees for private charter

• Meeting charter for arrival and departure of employees

• Arranging bus pick up for arrival and departure of employees

• Ability to adapt to constant change and meet deadlines

American Express Travel

• Consultant/Customer service representative

• Polite and friendly communication with customers and coworkers

• 75-100 contacts daily based on a 10 hour day

• Phone communication to provide card benefits and travel arrangements

• Email, written and verbal communications to all agents

Travel Industry

• Booked air, hotel and car for executive and leisure clients

• Resolved customer complaints and urgent situations during travel

• Personalized service to all clients

• High producing agent to include great rapport with clients

• Meeting planner for groups

• Handled cash, check and charge transactions

• Front desk receptionist as needed

• Attended travel seminars and also traveled to observe hotels and cruises

• Repeat business and referral base

VOLUNTEER:

United Way

Soldiers Angels

Brownsbridge Church

Contact this candidate