Customer Service Network

Perry Kumos Pedrus

**** ******* ***** ****: 770-***-****

Norcross, Georgia 30093 Email: **********@*****.***

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SUMMARY OF QUALIFICATIONS

Over 8 years of experience in the field of Information Technology (Systems support and Network Management/Maintenance).

Active Government Secret Security Clearance

Experience with CISCO router and switch script configurations and maintenance, troubleshooting

Knowledge of cabling, ie CAT5, Coax; configurations, troubleshooting

Working knowledge of network troubleshooting tools, such as ping, telnet, ipconfig, netstat etc.

Able to work in a team, as a team leader or as a team member

Proficient with Microsoft Office Suite

RELEVANT ACCOMPLISHMENTS

2010 to Present Delta Air Lines, Atlanta, Georgia

Ramp Agent, Ramp Operations (Ready-Reserve)

Marshall aircrafts in and out of the ramp area, load and unload customer luggage, airfreight and company mail on and off aircraft; service aircrafts and ground equipment as needed; maintain safety and security on the ramp; conduct quality control for each gate; provide exceptional customer service; provide overall ramp operations assistance when applicable.

2006-2010 US Army, Fort Drum, New York

Nodal Network Systems Operator/Maintainer

Supervise, install, operate and perform field level maintenance on IP based high speed electronic nodal

systems; integrated network control centers; network management facilities; associated multiplexing and transit cased subscriber interface equipment; communications security (COMSEC) devices; other equipment associated with nodal network operations. Perform network management functions in support of maintaining, troubleshooting and reengineering of nodal assets as needed in support of operational requirements.

2004-2006 Department of Foreign Affairs, Federated States of Micronesia

Information & Research Management Specialist/ Network Administrator

Installed, configured and administered department computer network including 14 client/workstations and peripherals (ie printers, external hard drives, scanners, workstation computers, transmission media).

Assigned and determined access levels for users using Active Directory for Windows 2000 Server. Maintain network hardware and software. Monitor network to ensure network availability to all system

users and perform necessary maintenance to support network availability. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network

and system problems, and replace defective components when necessary. Collected and compiled relevant country specific information for the establishment of diplomatic relations. Coordinated ceremonies and visits for visiting VIPs, dignitaries and diplomats. Represented the nation in conferences , seminars and functions in country as well as overseas.

2002-2004 Department of Economic Affairs, Federated States of Micronesia

Systems Administrator (Statistics)

Installed administered and configured departmental computer network including over 60 workstations, 3 servers and peripherals (ie printers, external hard drives, scanners, workstations). Assigned and determined access levels to users using Active Directory for Windows 2000 Server. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Trained and assisted in the use of specific statistical software. Advised on IT issues relating to upgrades, modifications and procurement.

1995-2002 Department of Economic Affairs, Federated States of Micronesia

Economic Statistics Specialist

Involved in conducting a Household Income and Expenditure Survey (HIES) for the establishment of weights to measure price inflation. Managed and supervised 4 personnel working at the state level for the collection of fixed prices of goods and services; Collected and compiled raw price data for the consolidation of price statistics; Published and disseminated price statistics to the various offices and agencies and to the public.

EDUCATION

Computer Information Systems (Networking) –Diploma (IN-PROGRESS). Strayer University, Chamblee Campus, Atlanta, Georgia.

Bachelor of Arts in Computer Based Information Systems on May 1992. Park University (formerly Park College), Parkville, Missouri

CERTIFICATIONS and AWARDS

Department of the Army, Fort Drum, New York

The Army Commendation Medal for service in Afghanistan during Operation Enduring Freedom (OEF

IX and X) from December 13, 2008 to December 10, 2009.

Fort Drum Training Center, Fort Drum, New York

Certificate of Achievement in 60 Hour Ku-Band, Linkway TDMA satellite terminal and Harris 7800

radio operators course November, 2008.

Department of the Army, Fort Drum, New York

Certificate of Training in a 2-Week Armorer Certification course Class #11-2008-06 from September 23 thru October 3, 2008.

US Army Signal School, Fort Gordon, Georgia

Certificate of Completion in 784 Hours Joint Nodal Network (JNN) Systems for

Operators/Maintainers training course from March 21, 2007 through August 9, 2007.

US Army Basic Training, Fort Benning, Georgia

Certificate of Completion in 9-Week Basic Combat Training from September to December 2006.

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