Telecommunications

SALES / SALES ENGINEER / PROJECT MANAGER

Highly competent and results-driven professional offering successful years in diverse areas encompassing account management, sales and marketing, and project management. Possess a career history of proven expertise in developing policies and procedures to ensure productivity improvement, cost reduction, and overall attainment of company goals. Recognized as goal-oriented leader; proficient in resolving complex problems and business challenges through innovation. Adept at providing leadership and direction on all aspects of operations, resulting in effective and efficient system utilization necessary in delivering multiple projects with concrete results. Determined professional, committed to quality improvement initiatives and work collaboratively toward improving overall quality of services.

CORE COMPETENCIES

Leadership and Mentoring Technical Sales Support Project Management

Profit/Revenue Growth Sales Development First-Rate Customer Service

Strategic Planning & Implementation Needs Assessments Client Relations Management

Call Center Network Design Relationship Management Communication Skills

PROFESSIONAL EXPERIENCE

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AT&T - Lisle, IL

One of the world’s largest communications corporations consisting of 300,000 employees. AT&T finished 2007 as the largest telecom company in the world based on revenue with more than 100 million customers.

TECHNICAL NETWORK SALES CONSULTANT 2008-2009

- Efficiently managed pre-sale technical support and assurance of inbound, toll-free, advanced features, international, and outbound voice solutions

- Worked collaboratively with sales teams to provide technical expertise in pre- and post-sales environments

- Communicated with customers and conducted requirements review; designed products and service solutions to maintain sales volume and ensure utmost customer satisfaction

- Identified Wireless, Data, and VoIP Opportunities within customer's business needs and utilized appropriate sales resources

- Provided assistance and recommendations in preparation of bids and proposals, development of technical presentations, and training for customers and sales force

- Functioned as technical business sales liaison for sales with product houses and other departments within AT&T

- Successfully completed required AT&T sales training for Wireless Product Line

- Contributed in closing sales that resulted to more than $5 million in new annual revenue in 2008

North American Communications Resources - Oakbrook Terrace, IL

A privately held Value Added Solutions Provider (VASP), Avaya’s largest Business Partner worldwide and a six-time Business Partner of the Year, with 400+ employees and locations across the U.S.

PROJECT MANAGER 2005-2006

- Utilized project management expertise in directing projects for clients of approximately 35 national account managers

- Performed numerous responsibilities related to quoting project installation costs, obtaining needed internal resources, and hiring of contractors

- Oversaw installations and relocations of communication management systems (including VoIP), as well as life cycle changes to these systems

- Managed all projects to a specific gross profit margin, and bill all projects within five business days of project completion

RESOURCE SCHEDULER

- Gathered and utilized necessary resources for all projects within the region; interacted with other project managers to ensure thorough development and implementation of all projects

- Organized calendars of internal resources and negotiated with contractors for resources

AT&T Corporation - Oakbrook, IL

ACCOUNT EXECUTIVE / BUSINESS MANAGER / FIELD SERVICES MANAGER 2000-2004

- Rendered efficient performance in generating more than $70 million in new revenue, including call center services, wireless, local services, VoIP, private line, frame, and managed services solutions

- Successfully directed overall implementations and upgrades on the client’s Call Center Platform, as well as Global Voice and Data Network

- Utilized VoIP technology in development of unique call center solution that resulted in 50 percent reduction in operating costs to client while generating new revenue for AT&T

- Coordinated annual contract reviews and negotiations, retaining corporate profit margins

- Led implementation of an effective process to manage accounts receivables that resulted in consistently achieving or exceeding monthly objective

- Designed a managed international network solution for client’s mission critical application to provide global service to customers

- Organized AT&T network management tools to the client, providing additional value, and “self service” for the client

GLOBAL SALES EXECUTIVE 1996-2000

- Successfully developed a managed service call center solution to maintain application and increased contract revenue by 30 percent while reducing client’s labor costs

- Designed an application for client’s reward program that resulted in increased annual revenue by $2 million

- Obtained application from a major competitor that increased annual revenue by $1 million

- Sold an international call center solution and negotiated contract in Europe that increased annual revenue by $3 million

- Directed implementations of domestic call center network / equipment platform

EARLIER EXPERIENCE

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AT&T Corporation - Oakbrook, IL

TECHNICAL SALES SUPPORT 1994-1996

NETWORK DESIGNER 1992-1994

SYSTEMS CONSULTANT 1987-1992

Illinois Bell telephone - Oakbrook, IL

COMMUNICATIONS CONSULTANT / MARKETING SUPPORT SPECIALIST

BUSINESS SERVICE REPRESENTATIVE

PROFESSIONAL TRAINING

- AT&T Sales / Technical Training Curriculum for Voice, Wireless, Data and VoIP services, and Network Design and Implementation

- AT&T sponsored training in computer science, UNIX operating systems, Informix database management and DbaseIII

- Certified as business manager in 1999 and account executive in 1992 and 1994

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