Customer Service Manager

Reginald J. Bannerman

******.*********@*****.***

Home Address School Address

**** ******* ***** ******* **********, SMR# 407

Decatur, GA 30034 1570 Baltimore Pike

Cell Phone: (917) 804 – 3747 Lincoln University, PA 19352

Objective An entry-level position with an Environmental Corporation in order to pursue an environmental career, for the expansion of my knowledge and experience in the protection of the environment.

Education Lincoln University of Pennsylvania May 2010

Bachelor of Science-Environmental Science Minor-Business Management

Special Skills

Computer Literacy: Microsoft Word, Excel, PowerPoint (sound and video effects);

Areas of Interest: Identifying Bacteria, Researching Trees (in-class project)

Work Experience

Store Manager Keep Family 1st Variety Store Decatur, Georgia

October 2011-Present

• Supervise two employees

• Handle the scheduling of work hours for entire staff

• Keep track of the weekly inventory

• Deal with any customer complaints while maintaining excellent customer service at all times.

• Handle the day-open and day-close for all cash transactions

• Manage calls for delivery’s

Receptionist Little Feet Infant Toddler Center York, Pennsylvania

September 2010-June 2011

• Answers telephone in a professional manner, forward calls, provide information, take messages, and schedule meetings.

• Greet visitors and clients entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Resolve complaints from customers or the public.

• Provide information about establishment, such as location, employees within the organization, or services provided.

• Collect, sort, distribute, or prepare mail.

• Transmit information or documents to customers using mail, parent bulletin boards and facsimile machine.

• File, copy and maintain records of clients and staff.

• Receive payment, deliveries and record receipts for services.

Summer Intern NYC Environmental Protection Queens, NY

June 2010-August 2010

Field Work

• Assisted in clean-up activities at New York City beaches and shorelines by collecting recyclable litter and trash such as cans, bottles, plastics, paper, and tires. Also removed dead wildlife to reduce and prevent hazardous waste from contaminating the environment and human health.

• Promoted and educated the public about the importance of water conservation and preservation of our drinking water during Mayor Bloomberg’s initiative to promote drinking New York City’ tap water (e.g.. set up public drinking fountains for residents to partake, during the summers heat in all five boroughs of the city)

Office Work

• Record Management (organized files of former employees records)

• Laminated permits for visitors to enter and park on NYC’s Environmental Protection Bureau of wastewater treatment facilities throughout the five boroughs (over 20 locations in NYC’s Environmental Protection facilities)

• Organized and transferred boxes of documents from the Lefrak office in Queens to a site in Brooklyn (26 Ward)

• Organized office supplies

Office Assistant NYC Department of Human Resources Queens, NY

June 2005-August 2005

• Performed special projects assigned by the Director.

• Successfully handled confidential employment applications and case information as a courier between various offices and departments

• Coordinated and organized two successful office meetings attended by ten supervisors and employees. Also performed various clerical duties such as organized files, made copies, and data entry.

Youth Counselor Alvin Ailey Dance Camp New York, New York

Summer 2003 & 2004

• Supervised field trips for children age 8 through 13

• Assisted in organizing skits and dances

• Escorted the children to their dance classes

• Supervised the children during recess time

• Participated as a stage manager for their final show

Office Assistant Greater Bright Light Home Health Care Services Brooklyn, NY

Summer 2001

• Organized files

• Responsible for mail distribution

• Answered phones and directed calls

• Assisted supervisory staff as needed

• Provided assistance to clients as needed

Summer Counselor Mendoza Day Care Center Brooklyn, New York

July 2000 –August 2000

• Responsible for the care and supervision of children ages 3 through 7

• Supervised and assisted with breakfast

• Assisted with arts and craft activities

• Participated in games

• Assisted with academic activities such as writing alphabets and numbers

• Read stories during circle time

• Escorted the children to a neighborhood school for their lunch

Extra-Curricular Activities

Environmental Science Club September 2009 – April 2010

• Discussed different environmental ways to make a difference on campus

• Participated in a campus-wide recycling program

• Expanded campus-wide knowledge of environmental facts (global warming and energy conservation)- posted about 200 flyers on bulletins around campus for four months

• Organized a forum with a guest speaker from the Environmental Protection Agency, where approximately fifty students attended (John A.Armstead, Deputy Director of the Water Protection Division)

Business Club September 2006 – April 2008

• Maintained documentation of accounts and daily agendas

• Spearheaded a fundraiser that raised about 200 dollars for the club, for a site visit to the New York Stock Exchange

• Engaged in social networking activities which advanced the knowledge of being a business major

• Organized three Business guest speaker forums with approximately thirty attendees each

Volunteer April 2, 2011

• Assisted the Green Apple Corps and Million Trees NYC in a community planting event.

• Aided in the beautification of Martin Luther King’s park in Brooklyn, as well as improving its ecological health.

• Inserted a Quercus rubra tree in one section of the park that will prosper for generations to come

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