Dispatch Manager

KEITH RAILEY

**** *. ***** ****** • Fresno, CA **702 • 559-***-**** • 559-***-**** • *************@*****.***

OPERATIONS MANAGER

TRANSPORTATION | LOGISTICS | DISTRIBUTION

Experienced TRANSPORTATION and LOGISTICS PROFESSIONAL with a verifiable track record of progressive growth and experience in a broad range of operations management disciplines within diverse industries. Strong analysis, planning, organizational, and team-building abilities with effective problem resolution and relationship management skills that produce positive results. Hands-on and leadership experience with proven success in the development of sound policies and practices that ensure that the company’s financial, business, and customer service objectives are achieved. Resourceful team leader with the capacity to manage competing priorities with ease while achieving organizational and customer objectives.

AREAS OF EXPERTISE

LOGISTICS • WAREHOUSE OPERATIONS • TRANSPORTATION & FLEET MANAGEMENT • COST CONTROL

HUMAN RESOURCES • BUDGET ADMINISTRATION • OPERATIONS MANAGEMENT • ORDER FULFILLMENT

PROCUREMENT • INVENTORY CONTROL • MERCHANDISING • EMPLOYEE EVALUATION & DEVELOPMENT

PROJECT MANAGEMENT • CUSTOMER SERVICE • CALL CENTER ENVIRONMENTS • PROCESS IMPROVEMENT

• Expertise in the development and oversight of warehouse, inventory control, and logistics operations that optimize levels of inventory investment, rates of production, and personnel.

• Demonstrated track record of success in implementing process improvements with measurable results in inventory control and accuracy and cost reductions across warehouse, logistics, and transportation functions.

• Administrative management experience in defining and implementing operational policies and procedures, financial planning and management, budget projections, cost control, and staff supervision and development.

• First Aid, CPR, and ServSafe certified.

• Technical proficiencies in MS Office Suite of products and QuickBooks.

PROFESSIONAL EXPERIENCE

MANAGER | Military Deli Bakery Service, NAS Lemoore, Lemoore, CA | 2009-2010

Direct oversight and responsibility for the day-to-day operations of a deli bakery including the procurement and stocking of all products, customer service, sales, process development, and human resources functions. Increased sales through the development of innovative and attractive sales displays. Performed all human resource functions including the recruitment, discipline, training, and evaluation of employees.

OPERATIONS/FLEET & WAREHOUSE MANAGER | Hawaii Forest & Trail, Kailua Kona, HI | 2007-2009

Provided operational leadership and direction over the day-to-day operations of a multi-million Eco tourism company with full responsibility for the managerial guidance, productivity, training, and evaluation of a team of 30+ customer service, call management, tour reservation, and retail personnel.

• Promoted to company operations manager within 45 days of hire as a direct result of outstanding performance.

• Successfully negotiated all vehicle maintenance contracts resulting in a drastic reduction in costs and fleet downtime while improving overall fleet maintenance.

• Consistently exceeded operational and budgetary goals for payroll, overtime, and tour expenses despite quarterly reductions resulting from decreased revenues and bookings.

• Maintained positive employee morale and reduced turnover rates during the company’s first substantial downturn caused by economic, reduced cruise ship activity, and natural disasters.

• Slashed fleet and warehouse expenses with the renegotiation of all fleet maintenance and repair vendor contracts, reducing hourly rates by $15/hour, catering expenses by 10%, and fuel contracts by 10-20%.

BUYER/SHIPPING & RECEIVING | Triple F Distributing, Kailua Kona, HI | 2007

Accountable for the procurement, shipping, receiving, and reconciliation of 3,000+ product lines for a statewide distributor of restaurant and bar supplies, developing processes to balance and optimize product flow through fluctuating periods of demand. Expanded knowledge of shipping, receiving, and warehouse operations by assisting warehouse personnel with product pulls, loading and unloading of trucks, and ensuring accurate warehousing of all products.

Continued from previous page…

• Improved warehouse processes and individual product tracking capabilities through timely and accurate database maintenance while reducing inventory shrinkage through the fostering accountability through spot checks and inventory audits.

• Streamlined processes resulted in reduced lost, stolen, and unaccounted for inventory, reductions in sales backorders, and improved inventory levels and product availability.

OWNER | Priority Business Services, Fresno, CA | 2003-2006

Launched and grew a successful telemarketing and telemessaging service, building the operation to include a team of six part time employees in the sales an scheduling of satellite installation services.

OWNER/OPERATOR | Kahuna Joe’s Pizza, Kona, HI | 2005-2007

Directed all strategic and day-to-day business operations for two dine-in and delivery restaurants including marketing, business development, procurement, human resources, operational management, and customer service. Grew the business to two locations.

CALL CENTER DISPATCH MANAGER (Satellite TV) | Linkus Corporation, Fresno, CA | 2002-2005

Led and managed center operations supporting satellite dispatch functions across three states with full responsibility for human resource, employee development, and budget administration of the company’s largest department. Coordinated the scheduling, routing, and order fulfillment of satellite installation and repair orders for DISH Network, providing oversight and tracking of 250+ technicians to ensure the timely and efficient completion of all work assigned in the states of California, Nevada, and Oregon.

• Improved communication throughout the chain of command by formalizing consistent policy and procedures for each dispatcher, resulting in higher completion percentages of scheduled work and increased receivables.

• Coordinated the consolidation of eight dispatch departments into one centralized dispatch call center, increasing team from 15 to 65 dispatchers.

CALL CENTER DATA PROCESSING SUPERVISOR | MediaOne/AT&T, Fresno, CA | 1985-2000

Oversaw data processing operations and a staff of 20 in the preparation of customer billing messages. Financial accountability for the sound management of department budgeting and $2 million in data processing expense accounts, credit and collections and accounts payable/receivable functions.

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