Operations manager
Resume:
SALJIT. B. NAIR.
B/*** VINAY APARTMENT, CHOGLE NAGAR
BORIVALI (EAST), MUMBAI- 66.
CELL NO – 011-91-961-***-****
E-Mail: ********@*******.***
Seeking senior level assignments in Operations Management/ Food and Beverage Management/ Guest Relationship Management in a frontline Hospitality Industry
PROFESSIONAL PROFILE
Over 18 Years of experience in Operations management, Food & Beverage Management and Client servicing, trainings in the hospitality industry.
Currently associated with Royal Caribbean International as Restaurant operations Administrator, Miami, USA.
Skilled in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs.
Adept at building customer loyalty by rendering prompt & efficient service.
Possess expertise in tapping prospects, analyzing their requirements
Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees.
Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.
COMPETENCIES OVERVIEW
Operations Management
Developing & implementing procedures, control systems for maintaining hygiene & quality standards as well as Standard Operating Procedures.
Leading efforts for streamlining processes and generating cost savings in operations.
Overseeing Events & Conference Management as well as Bars and Beverage Management.
Handling front office operations involving reservation, telephone, reception, bell Desk, Hospitality Desk & Lobby.
Food and Beverage Management
Developing Beverage & Wine Menu, Standard recipes of Cocktails and Bartending.
Handling Pre-Opening as well as preparing accurate and comprehensive banquet event orders and resumes in a timely manner and distribute to all involved departments.
Client Relationship Management
Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly based on market scenario.
Reviewing billing with clients to resolve billing concerns or errors as quickly as possible and ensuring that final billing is accurate and reviewed in a timely fashion.
Man management/Training.
Imparting training on issues pertaining to food & beverage service, standard operating procedures, Service Excellence and Teamwork to all mid level managers and nominated staffs.
Conducting on the job training to achieve optimum Guest satisfaction & employee productivity and to Increased Food & Beverage sales.
CAREER GRAPH
Aug’2000 to till date associated with Royal Caribbean International, one of the best cruise lines. Working as Restaurant Operation Administrator.
Coordinates with the payroll team for restaurant payroll distribution, completes incentive payout worksheets for bonus incentives, cost and cover reports to track actual performance as a comparison to targets and communicates the area needing attention, prepare weekly reports of all revenues and expenses, in charge of all administrative work for restaurant operations.
Aug’2000 till date with Royal Caribbean International Cruise Limited as Assistant Manager, Miami, USA.
Noteworthy Credits
Distinction of working in various outlets on board, one of the largest cruise ship in the world with the capacity of 3800 guest and 1200 crew on board.
Managed dining room in all different areas such as table reservation with the help of silver where program, looked after administration, I was responsible for making schedules and assigning station for dining room stewards and asst stewards, also responsible for training, grooming and counseling all dining room staff.
Successfully worked in following outlets on board
o Dining Room, biggest dining room ever built on cruise line with the capacity of 1900 guests dinning at one time. Menu includes multi cuisine from all around the globe.
o Windjammer Cafe, a coffee shop restaurant which is more like a buffet service.
o Portofino: Fine dining Italian Restaurant on board with the capacity of 150 guests at a time.
o Room Service, one of the biggest and busiest outlets on board which delivers 45 to 50 Breakfast in a span of 30min which if consider as the fastest & the best with hardly any missing item.
o Trainings: Imparting training on Crowd Management, Customer Care, Human Relationship, Basic First Aid, Survival Craft Basics and Basic Fire Fighting,.
July’99 to Aug’00 with Le Meriden, Pune.
A Five Star Super Deluxe Hotel
Noteworthy Credits
Successfully worked at the Executive floor as Senior butler responsible for the operation of the Executive club
Aug’97 to April’99 with RAMADA CONTINENTAL, DERIA, DUBAI.
A Five Star Hotel
Noteworthy Credits
Actively involved with the startup of the following :-
Pub, Coffee shops, House Keeping, Room Service, Butler services, Ex lounge, Business Center, Disco and the Banquets.
o ‘Cricketers Pub’ the pub which promotes the Celebrities & guests of various cricketing countries & business groups and tourists.
o ‘Coffee Shop’ the contemporary European cuisine, learnt the art of French and International Cuisine serving.
o ‘Scream Disco’ was known as the most popular night club.
PROFESSIONAL CREDENTIALS
Apprenticeship in Food & Beverage (service) from The Oberoi Hotel Mumbai.
Graduate in Arts from Calicut University in 1997.
Basic in Computers from St Xavier’s in 1999
COMPUTER PROFICIENCY
MS Office, DOS, Internet & E-Mail.
DATE OF BIRTH: 23rd April 1974
STATUES: Married.
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