Customer Service Professional
Resume:
Linda M. Baldwin
****M Mock Rd 614-***-****
Columbus, Ohio 43219 *********@*****.***
SUMMARY OF QUALIFICATIONS
Professional Customer Service Certification Project Management and Workflow Analysis
5+ years Customer Service Rep/Claims Examiner 5+ years Claims Analyst COB/TPL
4 yrs Health and Life Agent and Realton Extensive Internet Research Skills
EDUCATION
B. A. Public Administration Capital University, Columbus, Ohio
A. A. Business Management Columbus State, Columbus, Ohio
WORK HISTORY
09/2010 - Present Insurance Retention Agent
Affinion Benefits Group Westerville, OH
Provide benefit analysis to customers enrolled in life insurance , give policy information, update to current status for
financial institutions third party administration.
04/2010 to 08/2010 Crew Leader Assistant
U.S. Census Bureau Homewood, AL
Collect and review payroll forms and case reports for accuracy, assist enumerators with field interviews to complete
assigned cases.
09/2005 to 02/2009 On-call Patient Care Assistant Hospital
Augmentation, Inc. Homewood, AL
Contract services sitting with special needs patients
05/2006 to 05/2007 TeleService Agent /Homebased Parttime
Liveops Teleservices Palo Alto, CA
Contracted to Answer Direct Response calls Life, Health, Dental Insurance
12/2005 to 12/2007 Licensed Medicare Education Specialist
Independent Agent Birmingham, AL
Marketing and Sales of Medicare Advantage Plans for CMG/HealthSprings and Viva
05/2004 to 11/2005 Tutorial Coordinator and Trainer for Volunteers
Community Presbyterian Center Birmingham, AL
After School Outreach Program for grades 1-5 Math, Reading and Adult Computer Literacy
09/2003 to 05/2004 Major Medical Billing Rep
Montclair Hospital Billing Office (Trinity Medical Center) Birmingham, AL
Hospital and Medical Billing Representative Jacobson & Assoc Agency
03/1996 to 04/2003 HealthCare Claims Examiner/Analyst
Health Partners of Alabama Birmingham, AL
Examined, adjudicated, audited managed care claims, provided customer service as Examiner and Analyst for third
parties liability. Team Leader, trainer for claim assistants.
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